I did notice that MOnica - that we were told a story and questions I asked were met with a smile and 'I don't know' - but they did direct me to someone who did know.
Most of the 'staff' are volunteers, though, so don't be too hard on them - they are usually very enthusiastic!
We had a lovely time doing a Hallowe'en trail and craft and pumpkin carving last weekend - the staff worked very hard to make it enjoyable for families.
We do get cross, though, about the constant letters badgering us for more money. We have paid our annual fees, which are quite substantial, although good value if you manage to visit several properties in a year.
Aggressive marketing seems to be the norm for trusts and charities these days and it does put people off, I feel.
Non slip/slip resistant bath mats
To go through chemo therapy or choose not to?