My goodness, that post was from September last year!
Well, Margaret, that was her name- was just lovely. She came to my office to introduce herself and say she was always in the Cantine if I needed anything. She told me she was the 'char' lady, because she made the 'cha'. SHE taught me the word, and so many more from the Potteries, as well as expressions, with the local accent. And invited me to her home for 'tea', and was so lovely. I can assure you she never ever found me condescending. Neither did all my other colleagues.
But you scrolled back pages to find this post. Not sure if this is hilarious, and something else?