Priority slots for elderly and vulnerable

I had a delivery from Ocado on tuesday this week and have another booked for tuesday next week.

Well done nanalyn’s council.
I tried yet again to call Sainsbury’s, but as I’m in Scotland I’d to be transferred, as we’re not on Gov.uk.
So, went through all the nectar card number, most recent order number ( priority to previous customers apparently), then told they’re extremely busy, please try later.
Think I’ll stick with Iceland.

I'm a regular Sainsbury's shopper and always pick a slot with the green van as it stands for a bagless delivery only fresh meat and fish are put in clear plastic bags.

Despite being 'absurdly relieved' last weekend when i thought we had eventually got through to the sainsbury delivery and completed the online questions fir over 70 s, we still cant place an order as they replied saying out nectar card didnt match our information which is strange. So had to repeat the whole process and are back at the end of the list presumably, still waiting to hear from them. In the meantime we make do.

Sainsbury's said they hadn't been able to identify me as one of their elderly or vulnerable customers. (I've been a customer in my own right since April 1968!) I'm 73 next month and have Follicular Lymphoma, for which I am having treatment, although my last chemo cycle which was due today has been cancelled because of the Corona Virus.

Sainsbury's said to register on GOV.UK as extremely vulnerable (I've already had 2 letters and several texts confirming that I am extremely vulnerable.)

I telephoned 0800 953 4988 at 7.45 on Monday morning and answered the automated questionnaire. At the end of the call I was told that once my details had been checked, I would receive an urgent delivery date but this might take 2 days. I still haven't heard from them and when I log in to Sainsbury's account it still says they can't identify me etc.

Yesterday, a very nice lady from the council telephoned me to ask if I was OK for food at the moment. I told her that I was OK at the moment as my husband had received an email from Waitrose giving him a priority click and collect slot yesterday afternoon as he was over 70. (Nothing for me although I'm usually the one who shops there.)

I thanked the lady from the council and she said she would call me again in a few days.

To my surprise, at lunchtime today there was a knock on our door and found a box of food on the doorstep! I told the man who delivered it that I didn't really need it and that I'd told the council that I didn't need it. He checked my name and told me to keep it anyway!

It consists of the following:

Large tin mushy peas
4 tins Heinz tomato soup
2 tins Heinz baked beans
Tin corned beef
Corn flakes
2 loo rolls
Bag potatoes
Jar Dolmio bolognaise sauce
Packet spaghetti
Large tin prunes
5 satsumas
5 golden delicious apples
Tin tuna chunks
2 sachets Uncle Ben's long grain rice
Tin chopped tomatoes
10 individual coffee sachets
10 teabags
5 packets of 2 biscuits (very nice looking ones)
2 small bars of soap
4 small bottles shampoo/bodywash
Large med sliced loaf, still partly frozen (bb 18/2/21) !

There was a note to say that if I didn't consider there to be enough food for a week, I was to contact my local council. Assuming I hear from Sainsbury's I'll call the council to cancel this. I have actually managed to get a Waitrose delivery slot on Monday 20 April - I booked this on about 17 March - it was the only delivery slot available on ANY of the main supermarket websites!

The Haematology Dept at the hospital also telephoned me to say that they were sending my cancer meds to me tomorrow and would I prefer to receive them in the morning or afternoon. Said whichever was better for them.

I was quite impressed - fresh fruit and veg is what I really need but at least I have apples and satsumas. A big thank you to whoever arranged this for me.

Daddima green slots indicate that the van is already in your area so your delivery uses less fuel and time.

Sainsbugs has been prioritising their regular shoppers who were on their vulnerable radar from the start. They are still doing this and are now also prioritising shielded people from the governments list. Once they have identified customers from their area on that list they will contact them and tell them how to access the protected slots.

I wish they would give supermarket staff protective clothing - they are working with the public for hours at a time - if they all get sick we really will have a whole new problem!

The green van is the slot for anyone to choose. It means it is a short journey route in your area therefor using less fuel so “green”.

Ocado have deleted all their pre booked reserved slots. They did not contact us to see if we are in the vulnerable group. So I don't know. It's all very stressful and worrying.

BBevan the green van’s been there for ages. I booked one of these slots once, and it thanked me for using a ‘ Green Slot’. I don’t know what was green about it!

SAINSBURY Vulnerable Customer Help Line-
0800-052-5500.

Sainsbury’s only offer slots for the priority folk two or three days ahead in my area. But I’ve had one two weeks running. Maybe I’ve just been lucky. I didn’t do anything - they notified me.

Given up on the Supermarkets - their promises mean nothing. Instead found that the local butcher is delivering meat and a pub around the corner is delivering veg boxes.

I spoke to the manager and rather than cancel all their veg from their suppliers, they are still getting it delivered, boxng it up and delivering locally.

Now there’s good thinking. When this is over I will not be using supermarkets who have let us down but going to local shops more. Even it if costs more.

Some of new slots on Sainsbury’s in our area have a green van on them Might these be for the vulnerable? I can find nothing that tells me so. Just had an excellent delivery today. The driver said it was small compared to some. He said people were getting together with neighbours and putting in one enormous order .

I was lucky to be able to register with Sainsburys as being vulnerable before the shielded group was announced as I'm not on that list. I always shop online and don't drive so it was quite a relief. I have a delivery booked for Friday. They are not releasing slots very far ahead.

I registered my husbands Sainsburys card over the phone on Friday morning - he is 74. The recorded message said they would verify it and contact us within 48 hours. So far, nothing. I believe it is because they don't have any available spots anyway. There are no slots for any of the local supermarkets, not even click & collect.

I’ve posted this on other posts, but Iceland are delivering. All I had to do was to click to say I am of pensionable age or vulnerable. I ordered yesterday, and it’s being delivered today. I was already registered with them, but I don’t know if that made a difference.
Of course, lots of stuff showing as ‘ out of stock’

Have nectar card available

We managed to get onto Sainsbury’s yesterday by phone and registered as 70 plus. They will get back to us and hopefully we will get a delivery ? soon.
Absurdly relieved but won’t relax TIL we hear back from them,

*anyone

In case a tone is awake - I've just booked a Tesco Click and Collect!

I'm in Australia and went online to do a shop at Woolworths. People of 70 and over and others that are vulnerable can register for the Priority Assistance. You do the shop online and when you get to the checkout you are given a list of Dedicated Delivery times. Click the one that suits and sit back and wait.
We will see on Tuesday if it works.

Waitrose says they're delivering to elderly and vulnerable but so far it's only vulnerable. Elderly or disabled not included yet, but hoping that will soon change. They do not know my date of birth as have never asked it, whereas it seems Sainsbury
have previously asked for date of birth.

There are loads of local groups of volunteers doing shopping for vulnerable and elderly. If you are on facebook try a search. They will leave it on doorstep.

I got very excited today because I had an email from Ocado to say that today was my chance to have a special slot. After long wait, logged in, did my shopping, went to select a delivery slot and surprise surprise! - none left!!

Update: Hahaha I can't even get onto the supermarket's website now!

They've just posted a notice to say NO ONE is able to even order food due to the overwhelming demand.

Where on earth is all this food going?

I should have bought shares in "Foodstuffs Ltd"