I began to have these delivered during the pandemic. Back then you were given the chance to switch a few items if you didn’t like or need them. At first I was very pleased. Items were either unusually small or large, or a funny shape, and so rejected by the supermarkets, but they were fresh. I stopped then because you were not given enough ‘swaps’ and there were too many items we didn’t like or need.
A few months ago they emailed to see if I wanted to try again, and because they have changed their policy to allow unlimited swaps, I decided to give them another go, and had deliveries for some months. At first I was really pleased with everything, but then the quality and often quantity went downhill. They always refund if you complain, but it worsened considerably to the point where I have now stopped. It’s a shame, because I applaud the concept, and the fact that deliveries are made in electric vans during the evening or early hours to minimise time stuck in traffic.