Arching the bare upper canes horizontally across the support frame, the entire lower and middle section will fill out better. If she can make them point downwards (say 45⁰) that's even better. Unfortunately this is best done in late winter or early spring (Jan–Mar) while dormant.
Encourage new basal shoots by removing 1 or 2 of the oldest, woodiest stems down near the base in late winter.
This acts as a biological "reset button," forcing the rose to push energy into new base shoots.
Expose the graft union to sunlight by clearing away heavy weeds mulch or groundcover around the base of the plant. Sunlight hitting the graft triggers dormant buds underneath the bark to wake up.
Apply a high-nitrogen or balanced organic rose fertilizer (like alfalfa meal or dedicated rose food) in early spring, followed by deep watering.
Once a new basal shoot reaches 18–24 inches long, begin arching and tying it horizontally while it is still soft and pliable.
Not sure a lot can be done immediately. Maybe someone else has ideas?