Dispute with Find my Past over subscription charge which I never authorized

Germanshepherdsmum

As I said, they are a reputable company. Next time read the T&Cs!

Hear, hear

As I said, they are a reputable company. Next time read the T&Cs!

Just an update,
My two emails sent on the (4th and 5th of June )in response to their e-mail saying they were going to charge me have now been received by them.
I sent copies clearly showing the date sent which was within the period.
Quick e-mail from FMP saying the refund as now been put through.

We've been caught out like this. We subscribed to a streaming channel, free for 3 months but we had to let them know if we didn't want to continue. Of course we forgot to cancel. We just accepted it was our fault.

No need to be furious at all. As has been mentioned, FMP is a reputable company.

You didn’t read the terms and conditions properly. Your fault. You only need to be furious with yourself. Accept the refund, cancel your subscription and be more careful next time. FMP is a reputable company.

Yes you have to cancel the membership on your account, from link on the home page. Ancestry is the same. I recently had a three month membership for FMP and cancelled it after the second month, immediately got an email confirming the cancellation and the final date.
Membership is continuous unless you turn off automatic renewal, it does state this in terms.

I've been caught out by Ancestry and didn't notice for a couple of months. It won't happen again because I've cancelled the card.

I have been caught out with auto renew before, I would accept the refund as they do not have to give this if you failed to cancel the auto renew.

If they have offered you a refund, what is the problem?

jeanie99

I never ever agree to automatic renewals. I would never have agreed to that.
I am so furious.

You don’t have to agree, you have to actively Disagree and then select the ‘opt out’ of automatic renewal.

I never ever agree to automatic renewals. I would never have agreed to that.
I am so furious.

I'm pretty sure you failed to read the small print. I have always taken careful note of the renewal conditions. These companies often hook you in with a special offer and then charge you the full wallop when the trial period is up. You have to cancel before that date or you automatically renew at the full price. I always set myself a reminder to cancel a few days before.

So if that is the case then you did authorise it by agreeing to their conditions.

I don't think they should be contacting you if the payment is in dispute. I think they need to deal with your credit card company. I'd send them a message saying the amount remains in dispute until they refund the money.
Perhaps you should speak to your card people as well. You shouldn't feel bullied.

Most subscriptions these days renew automatically, you need to read the very small print which will tell you, then opt out.

Most Insurance companies also have automatic renewal unless you tick the box when you first ‘join’, which I find annoying as MrOops forgets.