Sadly, good social workers get promoted, and when they are really good at managing difficult dynamics they get to manage dysfunctional teams or heading up new projects, so the majority of their time is spent holding workers to account instead of delving into the finer details of the high maintenance cases. Good workers get left to their own, busy devices and inevitably the clients don't receive the service and attention that is needed.
Then, when the proverbial hits the fan, they'll be reorganised, good workers taking their skills elsewhere and it's back to the beginning, learning what takes years to understand the complexity of cases, and how to navigate bureaucracy to help our most vulnerable citizens, whose lives cannot be put on hold whilst the social workers try to get it right.