Can anyone give me reassurance about the effectiveness of CAFCASS to resolve painful custody disputes? My DD had prepared herself in practical and emotional terms for her first telephone safeguarding interview. The time had been confirmed in writing but after a 30-minute wait she phoned to check. She was told that her name was on the interview list but the person scheduled to phone was not in the office that day. There had been no attempt to tell my DD about this cancellation. She had taken time off work and lost money that she desperately needs. The interview is important for a report to be submitted before the next court hearing. She is hoping that the system will help her in protecting her DCs from her abusive ex-partner. However, this has really undermined her confidence.
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