Listening to More or Less, the programme about statistics on Radio 4, makes me suspicious of all these pronouncements put out in the media. For instance, they explained on the programme that missed appointments don’t cost what the media reports say it does. I always wonder who is behind them amd what the real purpose is behind the stats. -usually to put the blame for problems on the users. Like others have said, people with flu are too ill to go to a surgery, 111 often tell people to go, workers need sick notes and in any case, who can ever get past the appointment systems in many GP surgeries where, if you are lucky, you’ll see a nurse practitioner (who may then have to consult a GP or pass you on). Just making the call, being kept in a queue and getting through requires more energy than anyone with flu will have.