The reason I wanted to challenge not just the figure per se but the actual concept was because I think we are as a nation, very innumerate and statistically very unsophisticated. Politicians and other powerful people and institutions including the media, use figures like this to deliberately mislead and as propaganda. Whenever figures like this are quoted we should stop and think. I listen regularly to More or Less and it abolishes many myths like this regularly ( as does fullfact and C4s fact check). As for the problem of missed appointments, I think practice managers should ( and in some cases do) write to serial offenders bearing in mind however the individual circumstances of the patient
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