Two things - I’ve always found PALS very much patient forcussed and well worth using. Secondly I used them on behalf of my daughter who was too upset to complain ( pregnancy related). I started off my email saying I understand all about patient confidentiality and knew that they couldn’t discuss matters with me but that I was sure they would want to bring the problem to the attention of the medical team to improve care for others including my daughter maybe in the future. I gave all the info - names dates etc. I had a lovely email back thanking me for understanding the confidentiality position but saying she had brought the matter to the consultants attention. The next time my dd went, she was treated with much more care. (I do hope your dd doesn’t have a next time though). Complaining can be difficult and PALS are ime a good intermediary and quicker than the formal route. I’ve used the several times.
German voters slide inexorably to common sense …


