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Cataract Surgery

(5 Posts)
Chris260256 Thu 27-Dec-18 22:52:43

Hi I recently was advised after a eye test that that I had cataracts in both eyes and required cataract surgery. I have company medical insurance through the company I work for and diced to contact the insurance company. I was informed that the insurance covered Cataract surgery and I would have to pay £100 excess, which I taught was great news and arranged for the surgery through the BMI saxon clinic, I was informed by the surgeon that the operations would be carried out at Stoke Mandeville hospital, I initially had the left eye don and was handed a big bag of eye medication Dexafree, Chloramphenicol and Acular . ta week later I had the right eye don and received another large bag of Dexafree, Chloramphenicol and Acular. The results of the cataract surgery was absolutely brilliant opened up a whole new world for me, the colors were so vivid and I didn't need my glass anymore. The surgeon and treatment was during and after the operation was brilliant. The surgeon instructed me to carry on taking using the medication / eye drops for six weeks, I did mention that the medication I received would last a lot longer than six weeks and could I return whats left to the hospital, I was informed the hospital would not taken any medication issued back, I did that seems a bit of a waste what would I do with the reemergence, she said you will have to bin the reemergence. About six weeks late I received a letter from the insurers acknowledging that they had payed in full the invoice for the operations, however they did not cover the medication which costs £176 and I would have to pay Stoke Mandiville directly, I did say that when I contacted the insurers I was informed that they would cover the whole operations and I consider the medication as after care, and informed them the name of the person I spoke to, they said they would check phone call recored and get back to me, still not hear anything.
I have just received an invoice direct from Stoke Mandeville simply stating £176 for taken home prescription drugs 20. Although I don't mind paying for the medication if the insurance does not cover it, however I am not happy with paying for the excess medication that was given to me. Has anyone got any advice on how I should proceed.

M0nica Thu 27-Dec-18 23:19:39

Use the Insurance company's complaint system and seek advice through your local Citizen's Advice (CAB)

stella1949 Fri 28-Dec-18 07:41:03

Most medications come in standard sized packs - you can't just keep part of the pack and send the rest back. Especially with eye drops, once the bottle is open it starts to deteriorate, so after six weeks it would not be usable .

You were issued with the bottles of eye drops which were needed - I guess you have to accept that you will have to pay for them.

Chris260256 Sat 29-Dec-18 09:15:34

Hi Stella1949, the medication I received were individual sealed units there were 20 of each, so sixty units for each eye. One of the items had to be kept in a fridge. It just seems strange that I was given far too much medication than I needed. Whilst at Stoke Mandeville I met several other people that were not private patents but NHS patents and they received the same. So if you imagine the number of people that have Cataract operations through the year thats a lot of medication being thrown into the bins, and a awful lot of cash for the drug companies and out of the NHS cash struck budgets ?

Humbertbear Sat 29-Dec-18 12:12:20

Sorry but Private medical insurance doesn’t cover medicines you take home with you.