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Wrong dosage medication dispensed

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Auntieflo Thu 07-Mar-19 18:38:30

I am on a monthly repeating prescription, for 7 different pills. I picked them up this morning, but did not unpack and put away my pills till just now.
Now I know that sometimes pills can be from an alternative supplier, and so look different. The ones I take are normally pink and oval in shape. These are orange and round.

When I checked them closely, I had been given tablets of 2.5 mg, instead of 5 mg. they were in a box, clearly marked 5 mg. The box had been checked and initialled as checked! and I wasn’t given double the number to compensate.

As we have a long hospital appointment for DH tomorrow, it will be mid afternoon before I can visit the pharmacy, but at the moment I am very cross with the chemist who dispensed my meds.
(No doubt I will have calmed down by tomorrow)

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Susan56 Sat 09-Mar-19 18:12:10

I am now retired from working in pharmacy.The correct procedure would have been for the member of staff to fill in an incident report with you,with details of the error and what was being done to prevent the same mistake happening again.It is really important that this is done not to apportion blame but will point out if it is the same staff member is making errors then further training can be given.An error with medication should never be dismissed so flippantly,the repercussions of taking the wrong medication can be so serious and can even be fatal.

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Auntieflo Mon 11-Mar-19 18:46:33

Thank you Susan56. I didn’t have to fill in a form whilst at the pharmacy, but when I had a reply to my email, I had to supply quite a few details.
This afternoon, I had a phone call from the store manager, who did apologise, and said it would be taken up with the staff member involved. Also she would oversee my prescriptions!
I hope all is finished now, and thanks to all who have commented.

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Susan56 Mon 11-Mar-19 19:06:41

Glad it is sorted now Auntieflo and good that your prescriptions will be double checked in the future.

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