Felt very rushed at the Optitions (well known branch)

bikergran

If I were you, I would definitely go back and say that you are not happy.

If you can't see as well as you used to be able to with the same glasses, either the prescription has changed or there is an underlying eye condition, such as macular degeneration or cataracts, and from the short time you were given, I doubt if those possibilities were properly dealt with.

Either way, you need to go back and insist on another test.

I had a bad time with B---- a well-known chemist. The test seemed ok except they didn't have as much high tech equipment as V. Ex where I'd been before, but they made me some glasses which I just couldn't see with. I took them back 3 times and they implied I was lying and that I could see through them. It was totally ridiculous. Something was wrong with the prescription.

Eventually they very grudgingly gave me a refund, "as a gesture of goodwill" and I returned to V.Ex where I have always had good service.

I don’t see why you should pay again Bilergran if you’re not happy( and I wouldn’t have been either) go back and ask to be retested by another optician or go to a different branch . They won’t want you to be unhappy I’m sure.

Eyes are important bikergran. Think I’d have a test elsewhere and then compare the outcomes. You’re worth it .

Mini yes I too have always had good service from them, thats why I am a bit taken aback..it was so very rushed, no pleasantries etc no hello.. it was just "take a seat" etc etc never mad eye contact once (sorry for the pun)!

I presume so! its the well known branch (someone has mentioned it further up the thread)
I'm a poor one at complaining but I wear my glasses all the time so they need to be right, cant be faffing around. ok hear goes..!'

I've never had anything but excellent service from Sp*******s. Our local branch are always very busy. The last eye test I had there was very thorough, and the optician took care to answer all my questions.
I think you have cause to complain.

Before you do anything I think you should complain because that is not how a professional optician works. Is she qualified?

Yes will prob end up doing that, but bit miffed at having to dole out around £20 . Extra expense on my glasses, also apparently because my prescription hasn't changed I don't rec any help/voucher towards any new glasses(both distance and reading) even though I have working tax credit. We shall see

You can have an eye test somewhere else and then go to Sp- to buy the glasses. Just ask for your prescription only.

Yes my mum (as she has eye problems) goes to an independant one, she like you is often in for well over half an hour)

The only reason I dont go to the independant ones is, their glasses are so expensive and I just cannot afford £100s of £s.

Ive never had a problem with these optitions, used them for as long as I can remember. But this is the very worst eye test I have had, I am just putting a few pointers on paper and going to ring them up.

I would never go to that particular optician again ( the one jane10 crossed out). It took them several attempts to get my prescription right. I had to go back three or four times. I go to Tesco now. They have got Vision Express there. Much better.

Definitely complain. And have another eye test to be sure.

I have been going to a "one man band" for the last 30+ years. He takes time and I am frequently in the room for over an hour. He often runs late but I do not mind because I know I get superb service. I do not believe in going to the well known opticians because they have to follow a strict timetable.

No way - my last eye test (Free) took nearly an hour including glaucoma testing, retinal imaging, a very lengthy and meticulous eye examination, detailed testing with the letters and a general discussion about eye health, photochromic lenses etc.
The optician I go to is an independent one and well known locally for their excellent care.
I think you have grounds for complaint.

Sounds familiar. I was told to stop asking questions during my eye test!
That was by the qualified optician. The sales staff were very nice and helpful afterwards. However, despite all the adverts regarding price, somehow the glasses always seem to cost double the price. Maybe I shouldn't have gone to Specsavers oops that optician?!