I don't know! I had the same experience as you a few years back - a new practice opened up a short walk from our house so I moved over to it after being at the other local practice for some years, and what a difference. Friendly staff, GPs who seemed interested, knowledgeable and engaged, well organised with appointments which run to time and which aren't only available 3 weeks in advance, and test results that are available whenever I phone as opposed to the 1-2pm window I had with the other practice.
My DD is at university in another town and she has the same dire experience I had with our first practice - but it is possible to have better.
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