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Just been refused canesten at Sainsbury's !

(18 Posts)
Sozza Fri 27-Dec-19 16:40:31

I know there have been other threads on this subject but they are over a year old, so here is a new one. I really just wanted to offload my frustration so here I go.
Went to Sainsbury's this morning to buy a tube of canesten, a product I have used before but not for years. The only product on the shelves was a packet for £15 of 7 applications. I thought no way am I paying that so went to the pharmacy and asked for a tube, but the girl looked at me strangely then went off behind the screens only to come back and ask me how old I was. As I'm always truthful I told her 63 and she then told me I was too old to buy it. She explained her reasons and they do make sense but I pointed out that there was a product on the shelves next to the pharmacy where I COULD buy it. She just shrugged. So I had to pay £15 for something I barely have symptoms of, just want to be careful, because I am too old!! If I'm honest, the main reason I am upset is probably because she obviously thought I was 60 years plus to feel the need to ask me how old I was. So sad, that I obviously now look my age. Always thought I could get away with being mid to late 50's. So sad. sad

GrandmaMoira Fri 27-Dec-19 16:47:33

I bought Canesten at a pharmacy when around 61 and wasn't questioned. I bought it again some months later.
The following year I developed a prolapse and was then told I had vaginal atrophy. The reason why they are not supposed to sell Canesten to over 60s is because your symptoms are less likely to be thrush and more likely to be atrophy which needs a different treatment.

Misky Fri 27-Dec-19 16:52:47

Don't worry too much about what age you looked to the girl at the counter, remember, everyone over 30 looks the same to younguns!

TrendyNannie6 Fri 27-Dec-19 16:56:22

Oh this is so strange I bought a tube last week at Sainsbury’s pharmacy I’m 62 the pharmacist just handed it over, and I paid, certainly didn’t ask me my age, I’ve never heard of this before it’s a new one on me

Sussexborn Fri 27-Dec-19 17:02:53

It’s been happening for some years but some pharmacy assistants seem to be much hotter on this than others. The assistant in Boots seems to find questions for everyone but the assistant in Superdrug never questions at all.

No prizes for guessing where I go!

SpringyChicken Fri 27-Dec-19 17:16:08

Next time, say it's for your sister, age 50.

rosenoir Fri 27-Dec-19 18:13:43

I say its for my daughter.

SirChenjin Fri 27-Dec-19 18:19:27

To be fair, the product is for ages 16-60 so she did the right thing, frustrating though it is

BlueBelle Fri 27-Dec-19 18:20:49

I have been refused eye drops chloramphenicol and a cystitis tablet can’t remember which one at Boots but went across the street to Superdrug and was served both times So I never go for any drugs to Boots

notanan2 Fri 27-Dec-19 18:25:32

I think they are trying to cut down on people using it on unconfirmed thrush as other things are often mistaken for it which delays treatment.

My pharmacy has a flow chart now that you're supposed to go threw before they "allow" you to buy it.

Calendargirl Fri 27-Dec-19 18:43:50

Oh poor Sozza!

Yes, we all like to think we look a few years younger than we really are. Such a shock when it’s brought home to us we don’t!

Newquay Fri 27-Dec-19 19:10:26

Well I went to buy some suppositories (for occasional use) and was asked what I wanted them for! Oh it was SO tempting. . .

NotSpaghetti Sat 28-Dec-19 13:35:43

My husband was ill for nearly two weeks and ate ok but barely moved. Normally he fast-walks several miles a day and is very active. He had been feeling uncomfortable for a couple of days and finally asked me to pick up a laxative at Sainsbury’s pharmacy when I went shopping.

Well, they wouldn’t sell me one till he had “increased the fibre in his diet for a few days”. Given that we are mainly whole-food vegetarians, short of eating just bran, I was at a loss and told her so. She said she couldn’t sell them to me and pointed me to a nearby shelf where I could “help myself”.

On the shelf there were six or more varieties so I took three to the pharmacy to ask about them and she said “oh, they’re all the same, it’s up to you”.
They weren’t of course. Felt very annoyed.
We have only once had laxatives in the home in 40+ years and that was after he had an operation and took codene.

Where has common sense gone I wonder?

Floradora9 Sat 28-Dec-19 18:49:04

I but it from Amazon .

clementine Sun 29-Dec-19 16:42:40

Boots won't sell it if you are over 60, nor would our local pharmacist !

clementine Sun 29-Dec-19 16:44:26

Sorry posted too soon, as someone else mentioned, there are other issues that can mimic Thrush, one being Vaginal Atrophy, which requires different treatment. Having said that you can get VA much younger than 60 so could still be self medicating with the wrong product !

Mary5 Fri 06-Mar-20 18:15:33

Yes, I was told today at Boots that Canestan is only to be used by those between 16-60 years old. When I said my husband is a retired GP & had approved my having it, they let me buy some. My husband suggest that if you know a pharmacist (a member of your family or a friend), you could discuss with them these standardised instructions, as they do not always apply to everyone's symptoms or condition. There must be a way around this without having to visit your GP on each occasion.

annep1 Fri 06-Mar-20 23:38:07

It's not nice getting older and knowing you look it. We are often given pensioners prices in cinema theatre etc without being asked.
No more " I can't believe you're that age. You look much younger!"
Nothing you can do unfortunately sad