I do wonder what happens to the people who don’t have reason to visit the surgery. Even twenty years ago some doctors expected patients to know the surgery “rules” by some kind of osmosis. Until I worked there I didn’t know that home visits should be requested between 9.30 and 11.00! I also had no idea that the surgery opened on a Saturday for urgent cases only! I suppose websites might help but ours has pages of info to wade through.
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