Baggs, does your pharmacy send medication requests to a hub to be dispensed and different people, who do not know you, are dispensing your medication. Therefore no continuity.
I don't think so, marydoll. That said, the pharmacy used to be a private business so one got to know the pharmacist and his regular employees. I thought one of the assistants was his wife because he and she went the extra mile to make sure things were right for their individual customers.
When they retired the pharmacy was taken over by a group that has pharmacies in other parts of Scotland. Although there's really no excuse for putting labels on top of Braille, I guess people employed by a bigger than personal business often have less skin in the game and this often shows. I have certainly felt a difference since the original pharmacist retired, a more brusque, less friendly attitude. Not unfriendly, just not particularly friendly. The original pharmacist lived locally.
As it happens, I didn't receive a reply to my original email and it seems from a reply I got today that the message was not forwarded to our local branch. It seems one person at least (not the one who replied to me) is in high dudgeon. Fear of that is exactly why I didn't speak to someone at the pharmacy but contacted the company office. Direct communication is also more difficult because of mask-wearing requirements.