I wonder if this is a recent thing due to Covid? I have never heard of this before. My local eye hospital is running so far behind. Mr Stardust should've had a laser procedure to restore the sight in one eye after a common post cataract problem in March. He is still waiting and he was marked as urgent! He is really struggling and has virtually no useful vision in that eye. His other eye is compromised too due to a genetic visual impairment. So perhaps someone with at least one good eye is not such a priority right now. I know how frustrating it must be for your friend who was looking forward to restoring her vision. But sadly in the current times I suspect it might be a long wait!
Anger management!!! Help needed.