Really the receptionist should not ask what the problem is, let alone comment on it. I suppose some receptionists have been given on -the- job -training in triage but really this should be done by a nurse -receptionist as even basic triage requires a lot of knowledge.
I have worked for a rather efficient commercial telecommunications firm that was contracted to answer the phone to doctors' patients. There was always a trained nurse on duty in the control room for handling patients' medical enquiries.
I myself was shocked when the receptionist at my own medical centre actually diagnosed me and I complained very specifically to her and to the doctor. I blame the practice managers for this sloppy way of receptionists' working.
Good Morning Good Friday 29th March 2024
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