The medicine in question is single dose phials of artifical tears. I have a repeat prescription for 30 every four weeks .
Sometimes I need more than 30 per month and have been buying extra from Amazon. My sons said "get them on prescription. You have a right to them and are not rich."
So yesterday my son drove me to the surgery and after standing waiting for at least ten minutes (I am aged 90 and can't stand long without being very tired)and still standing asked the receptionist what the procedure was. The receptionist needed to know all about the eye drops, why I used them, why the 30 was not enough, and why I sometimes wanted more than one phial per day. I remained standing during this while she was seated behind glass. I was very tired.
I asked my son to take over while I sat down. Eventually the receptionist got some man who did not talk to me, I suppose he was a doctor, to increase the repeat prescription. The receptionist went to a lot of trouble on my behalf and I thanked her.
Does any gran know if there is better way to ask for an increase in a repeat prescription, other than by talking it through during a long exhausting conversation with some receptionist who has no knowledge about medicines?
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