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BUPA NHS dental work cost £500!

(37 Posts)
spabbygirl Sun 07-Jan-24 18:56:16

We have no-one taking NHS dental patients round here so when I saw BUPA Oxford were taking NHS patents I thought that sounds great, I can have a nice day out in Oxford & mix it with the occasional paid work I do. So I went for a checkup & the dentist said I needed lots of work done but if I booked an hour appointment he could get the NHS work done. I was fine with that & booked the appt to get the NHS work done. Once that was finished I went to pay expecting it to be about £70 but it was over £500!!!! And an extra £30 as a deposit for my next visit!!! I felt so lousy & my mouth sore I just paid it on my credit card & left. As the anaesthetic wore off I could feel one of my repaired teeth was so high I couldn't chew, cos none of the other teeth were meeting.
I rang and asked for an emergency appt but was told there were none till the following weds, this was Saturday & they were open. I begged for an earlier appt & explained, but was told there were none and I'd have to wait to ring on Monday. I spent the whole weekend unable to chew and almost choking on my food which had to be pureed, so I emailed the practice manager really, really cross now & thinking she'd get my email 1st thing Monday, but I heard nothing and eventually on Monday late morning I rang & got an appt. that afternoon.
This dentist was much more careful & tested my teeth with bits of paper that I had to bite on so she could see how well my teeth were meeting, which the other dentist hadn't done nor did he ask how they felt, and now they're ok. This dentist did say one of the new teeth was very high.
I posted on trust pilot about their service and head office apologised & the practice manager rang and said did I really want to complain and I said yes.
My complaint is two fold, first about the charge, it wasn't NHS charge at all, and the dentist who was very slapdash & more interested in talking to the dental nurse than me.
Over a month later I've still heard nothing except for a brief note from head office saying they'll get back to me. A solicitor said I should have the £500 back plus £100 for the extra cost of driving into them to have their woke repaired.
If the Tories get in again next time this will be what they do to our GP service now - God help us! Am I alone in this type of experience?

GreyhairedWarrior Tue 09-Jan-24 14:12:32

I live in the USA. We pay $136 a month dental insurance for me and DH, which covers 50% of dental work, up to $2000 a year each. However a straightforward crown costs $1200 and a hygienist appointment costs $80 after insurance pays out. I’m also in the middle of having two implants done which will add up to $10,000 altogether by the time I’ve paid the implant specialist and my regular dentist. The dental work is excellent but the costs are eye-watering.

sundowngirl Tue 09-Jan-24 14:51:38

SheepyIzzy - 👏👏👏👏👏

Seagull72 Tue 09-Jan-24 19:00:18

My previous NHS dentist closed and has since gone private. No NHS dentist taking patients in my area and also my daughter's. I had to register with another private dentist when they closed and now pay £24 a month for two checkups and hygienist visits a year. I recently lost a filling and had to pay £145. It is worth it to me to get an appointment in a reasonable time. During Covid it was impossible to see a dentist NHS or private. I can't really afford it but peace of mind is important. NHS services are being privatised by stealth. GP service is not good and unable to see the one female part time GP without my hopeless GP's permission. At my age I would prefer a female GP but they are few and far between.

Visgir1 Tue 09-Jan-24 19:43:48

Been to a private dentist for over 20yrs, they did my children via NHS until they were 18 yrs.
I still go twice a year for check up's about £48 each time consequently my teeth are always OK, any issues would be seen in advance.
If I paid Insurance it would cost me far more, in my view worth it.

4allweknow Tue 09-Jan-24 20:52:38

About 20 years ago my dentist went private. I had nowhere else to ho otger than travelling about 30 miles each way to another practice. I wrote to my MP quoting the sections of the National Health Act that covered dental provision. She found me a dentist willing to provide dental service charging local health board for his service at his private costs. I attended about 3 years then a new NHS practice opened up nearby abd I moved there and still going. Perhaps we should all be asking MPs to find dental care for us as per the legislation!

Chardy Tue 09-Jan-24 22:53:26

My monthly dental insurance I think is expensive. But having read this thread, I'm starting to think differently.

Sarahr Tue 09-Jan-24 22:59:22

What have the tory's got to do with a BUPA dentist?
We go to an amazing private dentist, our choice, locally. Our previous dentist was NHS. Again, brilliant, but a bit too far away.
If you don't get any response from your complaint, you should consider going to ombudsman.

Coolgran65 Wed 10-Jan-24 01:42:12

Like Bamm my dh has a Denplan with his dentist. It is excellent. He pays about £25 per month and only pays extra for lab work..
My dentist of 30 years went private last year. His plan is £17.50 per month and for that I get two check ups/clean plus 3 xrays if needed plus 10% off any work done. I need a root canal and it'll cost me £450.
Last year I approached dh's dentist but they weren't taking any new patients. They did tell me that dh's Denplan was no longer available for new patients.

Katyj Wed 10-Jan-24 06:35:07

My NHS dentist turned private without any warning. I asked to join Denplan, but I’ll have to have all work done first to the cost of 1k before I can join. I’ve checked numerous other dentist? they’ve all said the same thing.

Bonnybanko Wed 10-Jan-24 07:00:14

I visit a private dental practice and of late I have had a terrible bottom sensitive tooth pain. It’s the tooth I had a deep filling in years ago, I would like it out but I’m not too sure as I’m on a blood thinner and I’m frightened to have to stop the blood thinner as I’m sure doing this while having implants may have caused my stroke. Any advice please.

NotSpaghetti Wed 10-Jan-24 07:56:58

Perhaps we should all be asking MPs to find dental care for us as per the legislation!

Good point 4all