I had an appointment yesterday with my rheumatology Consultant or a member of her team. I was seen by a member of the team who was also on call. He clearly hadn't read my case notes and didn't know anything about my condition or treatment. What should have been a short consultation to confirm ongoing treatment lasted over 45 minutes because of interruptions by his phone ringing 6 times and each call lasting several minutes. After each call he had to be prompted about where we were before the interruption. Eventually he asked the consultant to see me which she did briefly (clearly under pressure).
Prior to this my treatment when visiting the hospital was exemplary, and I felt confident that all angles were covered and everything explained clearly.
Hopefully I will receive a follow up letter (with a copy to my G.P) which will outline the plan for my future treatment.
I felt sorry for the team member who said he had thought he could do both jobs at the same time.
I'm not one to knock the NHS but this clearly isn't good for either staff or patients.
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