At our surgery the econsult system seems to work very well. I filled one in at 7.30am last Thursday and was phoned at 11.00 and asked to come in straight away. this was for something non urgent. I think they triage the requests and look at your records. I hadn’t had an appointment for three years so I think they decided I had better go in. I worry about the people who can’t work the system. We had to handle this side of things for my very elderly mother, for example, HOwever, I understand the econsult system was really meant for non-urgent requests and not as the gateway to getting an appointment, which is how our practice uses it.
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