Has anyone else had this happen?

Is this site run by the surgery, or is it approved by them?

You shouldn't have to go without your meds at all.

My surgery has a repeat prescription order option on the web-site. I order my meds a week before they run out and have never had to wait.

I would just ring reception and raise it with them before seeing the doctor.

Also my surgery has a pharmacist attached so I would ring them if you have one.

I would speak to the pharmacy as well as to your GP surgery. Does your GP surgery have a pharmacist you could contact?

You shouldn’t be going short on your BP meds 😩

My surgery sends my prescription to the pharmacist who then texts me when it's ready to collect. Simple. although it's up to me to tell the GP when I'm about to need it.

We order ours through the NHS app and never had this issue, I usually re order with a couple of weeks of meds left. Definitely challenge it.

I've had loads of problems, I'm on controlled drugs and if I order them early they sit on them as long as possible. Several times I have ordered them in good time and I get to the last day of tablets and still haven't received them, I get my Son or Daughter in law to phone them and give them a rocket up their ar** as if I do it I get accused of being unreasonable etc etc. I've spoken to the practice manager who assures me it wouldn't happen again but it does. It happened this week, yet again my very strong painkillers hadn't been issued and I'd taken all the ones I had after multiple phone calls and promises my Dil ended up at the pharmacy in the evening collecting my meds so that I could take them at 9.30 that evening. They don't seem to comprehend that issuing the prescription late causes knock on problems as the pharmacy doesn't hold stock or very little stock of controlled drugs.

FlexibleFriend

I've had loads of problems, I'm on controlled drugs and if I order them early they sit on them as long as possible. Several times I have ordered them in good time and I get to the last day of tablets and still haven't received them, I get my Son or Daughter in law to phone them and give them a rocket up their ar** as if I do it I get accused of being unreasonable etc etc. I've spoken to the practice manager who assures me it wouldn't happen again but it does. It happened this week, yet again my very strong painkillers hadn't been issued and I'd taken all the ones I had after multiple phone calls and promises my Dil ended up at the pharmacy in the evening collecting my meds so that I could take them at 9.30 that evening. They don't seem to comprehend that issuing the prescription late causes knock on problems as the pharmacy doesn't hold stock or very little stock of controlled drugs.

That’s exactly my problem.
I usually end up ringing because they issue a date for the prescription I want which is when I am right down to the last tablet.
And on one occasion the chemist didn’t have the tablets in stock nor did any others near us so I had to wait days without any tablets until they were in stock again.
Some of the tablets I take recommend I don’t take a break.
Is infuriating.

i ran out of BP meds recently.
it wasn't my fault nor the pharmacy's.
GP Practice just lie.
i've had this experience over 20 years with different GPs', for different patients.
they don't seem to care.

If they don't care, it makes you wonder how necessary the meds were in the first place and why they were prescribed.

I suggest you contact Dr IQ technical support on dr-iq.com/contact-us/ and tell them the problem you are having, they will know how to fix it.

Assuming this is in the UK.
If you re-order prescriptions on the NHS app is goes direct to your GP, who can then send the request direct to your chosen pharmacy.
You are able to order the meds 7 days before the next prescription is due. Works very well in our area.

I had problems at first, when i first moved house & changed Dr's. But i cant use the gp app as it still shows me 'attached' to my old gp surgery- so i explained this a couple of times to receptionists and i told them i prefer to get all my meds for 2 months at a time, together if possible, so im not ringing up very often, i also told the pharmacy where they send the prescription, who delivers them.Now after a couple of false starts they seem to be getting it-and last couple of times the pharmacy just reordered them without me asking and delivered all a bit early.Maybe you should tell gp surgery youve had no end of problems with the app & see if you can do similar? Ive never heard of Dr IQ is it even approved by your surgery/pharmacy? Which do they work with? Our gp also has a board outside in foyer for folk to write whats needed& details on a slip (not sure if you then post it inside in a box or not?, never used it) but im sure there'l be alternatives to that app if you explain youre having trouble with it?

I use Lloyds Direct, they are very good and deliver to my door free of charge. They email me a reminder when I have approx. 14 days worth of tablets left so that I can order them in plenty of time. They are delivered by Royal Mail within a few days.

It could be as simple as the type of meds you are on. I can have all of my meds a few days earlier except for my Tramadol. I cannot have that until the day it is next due.

Quizzer

Assuming this is in the UK.
If you re-order prescriptions on the NHS app is goes direct to your GP, who can then send the request direct to your chosen pharmacy.
You are able to order the meds 7 days before the next prescription is due. Works very well in our area.

Not all meds work in this way. Controlled drugs like Tramadol are an example

When I collect my meds from my local pharmacy here in the north east the name and address label indicates they were packed in cheshire. It seems they outsource regular repeat prescriptions to one of their other branches, and this explains why I am sonetimes told my meds 'haven't come in yet' it's a bit of a worry even though I always order in plentu of time

A few years ago now but we went through this for months with a child who needed multiple drugs due to cystic fibrosis. Surgeries differ, one was downright obstructive and individual doctors in the practice picked and chose which of the consultant prescribed drugs they were willing to let us have. You couldn't choose which doctor you you could get an appointment with or find out who would be the duty doctor who did the prescriptions that day so it was a real lottery. They never had the courtesy to contact me to say what they had decided to withhold or why. It was a nightmare to be honest, so unpredictable and a vile way to behave towards a young child and stressed out parent carer. The things that we found worked were to change to a new practice and use a small independent pharmacy and order through them as the pharmacist would ensure the right drugs actually got prescribed and ordered in good time. One amazing pharmacist even dropped meds off at home when my child was particularly unwell. Currently, we're struggling with the new online system but I do feel they are trying to do their best these days in a very difficult environment.

I always use the NHS app the request is sent directly to my GP and are ready for collection in roughly 2 days.
If you go into the NHS app it will show what meds are ready to order - I then check in a couple of days to see if they are ready for collection. It is very straightforward and I've often requested my meds well before they run out.

I also order mine through the NHS app same as you mrswoo and never have a problem. I can check that they have been approved so know that the pharmacy will have my prescription. Good system that works.

I didn't realise how lucky we are. We have a nominated pharmacy, the lovely independent one a 5 minute walk away. I never request a repeat prescription just pop in there about a week before I'm out of medication and she has it bagged ready for me. On the rare occasion she hadn't got my medication she would make sure it was there within two days. I assume she monitors and requests medication as it's needed. Same for Mr Rosie. The only time I need to ask for it is if I'm going on holiday and will either run out while away or on the weekend of my return. She's brilliant and just gets it in early for me.

I wonder how much our NHS pays this American company to operate this service.

Interesting reviews of Dr Iq on Trustpilot:

uk.trustpilot.com/review/dr-iq.com

Not exactly the same scenario as you, Babs but between our surgery and the chemist, it’s sometimes gone down to the wire for us, too. It’s mainly the chemist that’s at fault, they just seem incompetent. Half the time they simply seem to lose track of the medications and they spent 20 minutes searching the shop for them.

If you need a one off prescription outwith your regular one eg for antibiotics or similar, they take an age to do it. They say 20 minutes so you go away to do your shopping then go back and it’s still 20 minutes before it’s ready. You might say to go somewhere else in that case but because we’re signed up the that particular pharmacy, the other local ones won’t dispense a one-off prescription, you have to go to the one you normally use. I don’t know if that’s a local scheme as I’ve never come across it before.

Having changed once, we’re now looking to move again or maybe just go back to collecting prescriptions from the surgery.

I used to work in hospital and retail pharmacy and my old bosses would be turning in their graves at the poor service we get nowadays.

growstuff

Interesting reviews of Dr Iq on Trustpilot:

uk.trustpilot.com/review/dr-iq.com

We have this app, thought it would streamline service and make it easier to contact a GP. It hasn't done either. Most of the time it is not working and we have to ring the surgery anyway, and we can't use the facility to book an appointment, can only order repeat medication. We still have to ring at 8 in the morning.
Trustpilot reviews reflect my own experience.