Gransnet forums

Health

Am I expecting too much of my GP surgery?

(57 Posts)
dogsmother Fri 08-Nov-24 10:11:33

Disgraceful, telling you “what you are allowed to say” .
An appointment with your gp should be between you and your gp.

Cabbie21 Fri 08-Nov-24 09:53:21

Whilst appreciating the horror of all the above, my surgery has recently introduced a new way of communicating, online.
I can book an appointment from those available, with a specific GP.
Or I can outline my symptoms. I used this recently. I was contacted again by email, saying I needed a face to face appointment. Before I had even arranged it, I had a phone call from the surgery offering me one the next day! Unbelievable. I didn’t even know such possibilities existed.

Is it worth checking if your place offers anything similar?

Maggiemaybe Fri 08-Nov-24 09:35:01

It all sounds shambolic, Luckygirl. We are much more fortunate with our GP surgery. One thing stands out for me from your post:

When I suggest that it would be helpful if I could see one GP rather than a different one every time, the receptionist is puzzled.

That’s surely just common sense. Our surgery website actually states that if we’ve already seen one of the doctors about an issue, we should ask for the same one for any follow up.

luluaugust Fri 08-Nov-24 09:33:17

Luckygirl I can see why you are beyond exasperated, it is very similar here I have been in the surgery many times since Covid but have only once seen a 'proper' GP I almost feel I have become friends with the Paramedic and the nurse.
A Clinical Pharmacist deals with tablet problems, so many fingers in the pie.
I do hope you get somewhere soon and wish you all the best

FriedGreenTomatoes2 Fri 08-Nov-24 09:31:57

Sadly, times have changed Luckygirl and the whole shebang can be Kafkaesque. Obviously some folk fare better with their surgeries. To be honest after a certain age I’m sure I read that a ‘designated GP for the elderly’ (us) is the best option but putting that in place as many doctors now work part time is nigh on impossible. I really like my GP but she only works Tuesday - Thursday so I try to fit in as best as. Maybe find out what days your favourite GP works and see if continuity can be promised? Good luck. x

Astitchintime Fri 08-Nov-24 09:30:49

No, you are certainly not expecting too much. Clearly, your circumstances dictate that continuity is key and seeing different Dr's who then have to spend time 'catching up on your case notes' doesn't help at all.

In your situation I would be writing to the practice manager, explain your concerns and request that you are seen by the GP that you have seen previously. If that 'explanation' reaps no results then complain and keep on complaining until you are heard.

Luckygirl3 Fri 08-Nov-24 09:23:50

I find myself utterly exasperated by the surgery and struggle to stay polite. I have in my mind the sort of doctoring as practised by my late OH, who was a GP, and find what is now on offer utterly pitiful. It certainly isn't meeting my needs.

Example - after a long wait I saw a GP who went through my meds, which are causing seriously problematical side effects - numb tingling legs and arms, nausea, headache, weakness, shortness of breath etc. None trivial ones. He does not know which of the many meds are causing these problems. Went through stuff and asked me to try one tweak and return to see him in 2 weeks. Appointment with him duly made.

In the meantime I need to see GP about the incidental finding on a scan of a thyroid nodule, and surgery ask me to get in touch to make an appointment and I duly ring them. Firstly they tell me I am not allowed to discuss the nodule at the appointment I already have and must make another. In the course of the conversation it becomes clear that my existing appointment is no longer with the GP who asked me to make it, but with another as the first one will now not be there on that day.

When I suggest that it would be helpful if I could see one GP rather than a different one every time, the receptionist is puzzled. I point out that, as I have complex problems and a raft of different drugs, every time I go for an appointment 90% of the time is taken up with the GP gazing at the computer screen trying to catch up on it all in order to have an intelligent conversation. The result of this is that the problems never get sorted. For instance the cardiology department is very insistent that I must be on a statin, but at the moment the surgery are not dispensing one for me. I have had to drop one of my drugs as the side effects are intolerable, but I have no way of knowing what risk I am taking by doing that as I cannot get to speak to anyone.

I now have an appointment for several weeks away to discuss the nodule.

It is all a shambles. One appointment they offered me was at their sister surgery which is about 45+ minutes drive from here. It already takes 35 minutes to get to the nearest surgery.

The whole system seems to be crumbling. I am on my own trying to deal with failing health and cannot seem to get support from anywhere. Am I asking too much?