How To Report A GP Practice

Nanato3

Visgir1

If the Practice has a Pharmacist, phone them and tell them about the change of Meds, a Consultant letter has been sent explaining. They can highlight and put it in front of the GP and wizz the Meds to your local Pharmacy.
Also, if your still unhappy write to the Practice Manager, they will action any complaints.

Thanks Visgirl , will try that .

You could also try PALS if you have no luck with the practice manager or another GP, you are allowed to see any GP as you will know. Is your GP a partner at the surgery if not write to the partners as well as the Practice Manager.

Write to the practice manager, give them a realistic timescale to respond, if not settled to your satisfaction, do the same to the primary care trust, copying practice manager in, again no resolution, write to GMC and copy all other parties in.

PALS is the place to go for this. They can liaise between consultants and GPs for you. I have found them rather helpful.

There is an organisation that will help in these cases I am pretty sure it is called PALS and is seperate from the GP

When I emailed the Practice Manager complaining about the treatment (or lack of) that I had received he was on the phone to me within 20 minutes.

GPs are not able to prescribe all medications, and I wonder if the issue here is that the antibiotic your consultant has prescribed for you is more specialist than they are able to prescribe? I think Visgirl is right, you need to speak with the practice pharmacist to understand exactly what the issue is. You could waste time if you go straight into a formal complaints process without understanding exactly what the issue is, when it’s possible the pharmacist may be able to resolve it - that might entail contacting the consultant for him to contact the GP direct, or prescribe directly if it is something the GP cannot sign off.

As others have said - have you asked why you have not been given the medication? I had physiotherapy and other investigations which were recommended by the GP but suggestions for medications from the Physiotherapist by email/letter were not followed up. This was easily remedied by asking the receptionist to follow up the recommendation with the GP on my behalf.
A day later I had a text message saying the prescription had been forwarded to the pharmacy. The GPs are busy people and many results of tests/letters are just scanned to your records by their admin staff and not necessarily acted on.

No one has asked was the consultant the OP saw seen as a private patient. From experience when I saw a gynaecologist privately he also changed my HRT and gave me an initial private prescription. I had to pay for my meds. He said to ask my GP. to prescribe which he has continued to do so but I gather is under no obligation to do so but I might be wrong. This was just pre covid so I don’t know if the position has changed.

Nanato3

Has anyone reported their GP Practice for not being treated with medication like a consultant has asked them to be ??
Who do you make a complaint to ? I've never done this before.

Was this a private consultation? Or an NHS specialist appointment?

It was a NHS appointment. The GP has prescribed the right medication before , no reason why the can't
and they have the consultant's letter on file . It's an awful practice . They once left hubby outside in the car park and told him to ring 111 .

Yes I did this when my Gp refused to give me a repeat of the percription that I was due when I queried it with her she said my meds were very expensive, so I told my consultant exactly what she said and he took over and dealt with the matter let’s say he wasn’t impressed

When we had our small care company (a while ago now) we had a similar problem with a client newly discharged from hospital. Her GP refused to prescribe the medication as directed by the hospital and, instead, gave a cheaper version which, we were told, would do the same job. It didn’t, so we contacted NICE as they were the ones who had told the GP to prescribe a cheaper one. It did the trick, so maybe you could do the same?

I’d like to complain about several issues, but think I’d then have to change Practice.