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Whiff Wed 02-Jul-25 16:00:18

I love travelling by train to go on holiday. Then saw Railtrail tours and it said they have journeys for the disabled. There Scottish one appealed to me .

So I asked for a brochure. I was sent 3 questions via email and because I answered no to the questions. Seems they don't cater from the disabled traveller after all.

Did point out there are disability discrimination laws now. Why advertise they do tours for the disabled I don't nor know their definition of disabled .

I will stick with trains that cater for everyone. And give travel assistance.And stay at Primier inns who have accessible rooms for walking and wheelchair disabled and go out of the way to help people .

I don't expect anyone to respond but rather annoyed .

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Aveline Wed 02-Jul-25 16:01:58

That's very frustrating. Why advertise something you don't actually provide. What a disappointment for you.

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ViceVersa Wed 02-Jul-25 16:04:08

That seems very strange. As you say, why advertise these are being suitable for disabled travellers if it turns out that they aren't really that suitable after all?

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MayBee70 Wed 02-Jul-25 17:23:58

Can you complain to trading standards ( if trading standards still exist that is)?

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AmberGran Wed 02-Jul-25 19:50:23

In their tour descriptions it says

"All our holidays by train require a reasonable level of physical fitness and unaided mobility."

I can't see anything for the disabled ?? Where did you see it? All their tours seem to include a certain amount of walking and carrying of luggage.

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butterandjam Wed 02-Jul-25 20:12:01

AmberGran

In their tour descriptions it says

"All our holidays by train require a reasonable level of physical fitness and unaided mobility."

I can't see anything for the disabled ?? Where did you see it? All their tours seem to include a certain amount of walking and carrying of luggage.

From Railtrail tours booking conditiions;

"2. MOBILITY, BOOKING, PAYMENTS & INSURANCE
Mobility

"We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details."

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