Holiday

AmberGran

In their tour descriptions it says

"All our holidays by train require a reasonable level of physical fitness and unaided mobility."

I can't see anything for the disabled ?? Where did you see it? All their tours seem to include a certain amount of walking and carrying of luggage.

From Railtrail tours booking conditiions;

"2. MOBILITY, BOOKING, PAYMENTS & INSURANCE
Mobility

"We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details."

In their tour descriptions it says

"All our holidays by train require a reasonable level of physical fitness and unaided mobility."

I can't see anything for the disabled ?? Where did you see it? All their tours seem to include a certain amount of walking and carrying of luggage.

Can you complain to trading standards ( if trading standards still exist that is)?

That seems very strange. As you say, why advertise these are being suitable for disabled travellers if it turns out that they aren't really that suitable after all?

That's very frustrating. Why advertise something you don't actually provide. What a disappointment for you.