Gransnet forums

Health

Page 1 of 1
Flip | Customise

Contacting GP Surgery

(5 Posts)
Add comment | Report
Marg75 Wed 13-Aug-25 06:44:47

Our surgery has gone from being able to phone for an appointment at any time to having to phone at 8.30 am, to only phoning at that time in an emergency and 11.00 for everything else. Now it is only via the NHS app or the surgery website. Luckily at eighty I am able to use the NHS app and have just got myself a September appointment but like many other people including my DH if he was alone, it would be impossible. Obviously emergency situations are covered but it is so unreasonable to cut communication in this way.

Add comment | Report
NotSpaghetti Wed 13-Aug-25 06:48:42

Are you sure there's not an alternative?
Maybe those who have never used the app will go on being able to phone?

Add comment | Report
Aldom Wed 13-Aug-25 06:54:54

Our surgery allows patients to use alternative means of booking appointments if they are not able to use technology.

Add comment | Report
Ladyleftfieldlover Wed 13-Aug-25 06:57:28

I am sitting at my pc right now waiting for 7 am when I can send an engage consult message! It’s all ready to copy and paste.

Add comment | Report
Marg75 Wed 13-Aug-25 07:01:38

When I phoned last week expecting the usual options for booking an appointment, obtaining test results or talking to someone on the prescription line, there was only one option and that was to cancel an appointment or told to use the NHS app or surgery website. I don't know if there's an alternative as I can't speak to anyone!

Page 1 of 1
Flip | Customise