Just needed a rant, sorry.! Early this morning I sent an e-consult to my GP surgery to ask a question about one of my medications. There was an option for a reply by telephone or text, I ticked text,
An hour or so later I received a phone call from the surgery to make an appointment for a face to face appointment today. I queried that I didn’t really need an appointment and that I was expecting a text but a telephone call would be OK. I was told no, the doctor had insisted on a face to face. I reluctantly accepted the appointment and DH had to stop what he was doing to take me as we live about 6 miles from the surgery. The stupid thing is that, if you really need a face to face they will insist on a phone call first and you have to join a queue at 8AM to get an appointment!
Ten minutes past my appointment time the last patient came out so I assumed that I would soon be seen. However another ten minutes went by and the doctor came out, ignored me and wandered off somewhere. She eventually came back after another five minutes or so and finally called me in. ‘Good morning’, she said ‘what can I do for you’? She has not read my e-consult or looked at my record. I’m afraid I was a bit short with her. She really didn’t ask me any in depth questions about the side effects I was getting but went on to prescribe me the same medication but slow release tablets. I now have four unopened packets of the originals that will go back and be destroyed!
Rant over but I’d already blown poor DH’s ear off!
