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Hospital frustration

(11 Posts)
Elless Tue 28-Apr-26 09:55:49

Yesterday I was taken to hospital at 0730 am to be admitted as a day case for surgery on my hand. I had my last thing to eat at 2200 hrs the night before (apart from a small glass of water to take tablets in the morning). I was taken to a chair beside a bed and asked to wait.
The ward was freezing because the air conditioning was on (I had to help the elderly lady in the next bed to put on a thick cardigan) and when I asked them to turn it off I was told ' we can't it's the aircon'. I was given half a cup of warm water at midday as I was still waiting and at 1600 I was told they'd cancelled my operation. I felt so ill by the time I got home - dehydrated, tired and cold. I am totally dismayed.

Caleo Tue 28-Apr-26 10:05:30

That air conditioning fault was such inefficiency that you should complain to the hospital manager, the matron, and your member of parliament.

Years ago I myself complained to all three on a point of inefficiency and I got an interview with all concerned and the issue was resolved satisfactorily.

Elless Tue 28-Apr-26 10:24:23

There was a time where hospitals were too hot, the radiators blasted out hear and patients opened the windows. I will contact them thanks Caleo

NotSpaghetti Tue 28-Apr-26 10:32:25

Some of this is a are filtration system of course.
Doesn't need to be so cold though!

NotSpaghetti Tue 28-Apr-26 10:32:53

*is an air filtration

Apologies!

Allira Tue 28-Apr-26 10:42:10

Elless

There was a time where hospitals were too hot, the radiators blasted out hear and patients opened the windows. I will contact them thanks Caleo

I went into a local hospital for a knee operation and the ward was freezing, especially at night. We asked for extra blankets, I folded one and wrapped it round my neck and ears like a headscarf to try to sleep.

The nurses did manage to move us to a warmer ward in the end and told us to mention it on the forms we were given to report on our experience in hospital,
They said they had complained to the maintenance department several times but nothing had improved.

Allira Tue 28-Apr-26 10:43:01

I'm sorry your procedure was cancelled, Elless.

NotSpaghetti Tue 28-Apr-26 10:47:24

Yes. So am I - very frustrating...
But it has happened to my husband and we were grateful that he hadn't been rushed in for an emergency operation in a life-saving touch-and-go way!

Maybe your miserable day has saved someone's hand.
flowers
I hope so.

Sago Tue 28-Apr-26 12:02:42

About 8 years ago I took my then 88 year old mother for day surgery,we were told to be there for 8.00am.
Like you she only had a little water in the morning.

We waited for an eternity whilst lots of staff in scrubs shuffled around with clipboards doing nothing.

I asked patients waiting what time their appointments were, all of them at 8.00am.

I spoke to staff that admitted everyone was called for 8 then seen in alphabetical order…..my mother’s surname began with S!
When I stated her age and the fact she had not eaten or drank, they said she could eat and drink as it was local anaesthetic.

As the staff all had cups of tea and coffee I asked if she could have one, the answer was no.

I relayed all of this to the waiting room, I thought there was going to be a riot.

In the end I drove home made a flask of tea and got my mother a croissant, she was seen at 2.00pm.

Graphite Tue 28-Apr-26 12:17:49

In my lifetime I have had three surgeries, one major and, more recently, two relatively minor done as day surgeries. All were done in private hospitals, the major surgery under health cover provided by my then employer. The other two were done under the NHS but in a private hospital. I mention the place as I don’t know if what I am about to describe happens when the procedure is done in an NHS hospital.

On all three occasions the surgeon and anaesthetist came to see me for a chat beforehand and to sign consent forms. For the third procedure, having told me roughly what time I would be going to theatre, the surgeon returned to say that he had now assessed all of the patients on his list for the day. He explained that there was one with diabetes who had to go first, then those who were very nervous next and the calmest patients put at the end. He said he had a couple of men who were so scared, they were potentially “runners”, that is, they might leave the hospital. I was deemed his calmest patient so I had now been put at the end of the list and wouldn’t be going to theatre until much later in the day. He said I could have black tea to keep me going but no food. By the time I did go to theatre, around 6:00pm, I was feeling faint from lack of food, not having eaten for almost 24 hours. I mentioned this as I was wheeled down and was told they would put something in the IV to address that.

The same thing happened to an equally calm friend of mine, pushed to the end of the list. She and I discussed, whether people were genuinely that scared or were playing the system. It’s not something I would do but I do feel there should be systems in place to give patents some nutrition during their long wait, even if it only a dextrose solution through the cannula.

Tenko Tue 28-Apr-26 12:55:33

How frustrating Elless. I really feel for you as I had similar a few years ago . Appointment at 1pm no food or drink since the night before . By 4 pm I hadn’t been seen . I had a thumping headache and felt really nauseous. At 4.15 I told the nurse I was feeling dizzy and faint . At 4.30 she called me in to say they were cancelling the op as I wasn’t well . I pointed out that I was dehydrated as I hadn’t eaten or drunk anything for over 24 hours , so it was hardly surprising I felt so awful .
Luckily they rebooked for the following week and put me first on the list as the lack of food and water had affected me so much .