Laura Ashley's Customer Service

Put your complaint on Twitter and Facebook, Leah with photos if possible. Laura Ashley delivered some furniture and the leg on an easy chair had snapped in transit - the delivery men wanted me to keep it till a replacement came. I didn't!

I have had nothing but good service from Laura Ashley, the lady in the local shop is great; when we were ordering some made to measure curtains she suggested we wait a week as they would be 30% off the following week. So sorry to hear your experience has not been good

I have shopped with them for years. I have had a few incidents. No. 1 was going to buy an easy chair in their Christmas sale, went to pay, but no, couldn't take chair away. It would have to stay for 6 weeks until the end of the sale, but I would have to there and then. If it was damaged or stained during that time (on the shop floor, with pushchairs etc. going passed), they would, maybe, make a reduction at their discretion! Needless to say, I didn't make that purchase. They would not even put a cover over it.
No. 2 Bought a rug for £200, next day half price. (put down to experience)
No. 3 If you saw the emails from them and the picture of the settee you would all be appalled. Shame I can't put an image this site?

Well this company is the organisation it once was and to even use the Laura Ashley name is operating under a falsehood.

Thank you wenim64, I already have done, and anywhere else I can think of. It is not the financial side, it is having someone so shoddy in my home and the blatant, unhelpful and cynical response from the Customer Service team. I would not want anyone else to be treated like I have been.

I saw a doorstop in the sale for £16 instead of £26, so called in our local Laura Ashley next day. 'Sorry, the sale ended last night' said the sales assistant. It was perfect for DiL, who had said she wanted one recently, so I said 'OK, I'll take it, but I do object to seeing other items still at the sale price here.' 'Oh, I know - sorry' said the sales assustant, who then produced a bag proclaiming the massive sale reductions and put the doorstop in it. I whipped it out and helped myself to a posh carter bag on the counter, and said 'you won't mind me not advertising your sale under the circumstances, will you?' She commented that I ought to pay for it really, so I looked at her over my glasses and said 'thanks.' Cheek!