About five and a half years ago, we bought two small reclining leather sofas from ScS (St James Retail Park, Northampton), one an electric recliner and one a manual one.
As they were not cheap, we decided it might be worth taking out the insurance offered by the salesperson. Apart from making the cover sound so good, I am sure he said that if you didn't make a claim within the five-year cover period, then it would be extended for either two or three years, or words to that effect (my memory isn't quite as clear on which of those it was).
However, when a recliner device broke yesterday and I dug out the papers, I find no mention whatsoever of any policy extension. The policy was for five years, full stop. In other words, our cover ended seven months ago.
I know we don't have a leg to stand on, and that it's not even worth the cost of a phone call to either ScS or Guardsman (the insurers) to ask about it, but what I really want to know is, has anyone else has ever been lied to misled in this way by ScS regarding insurance on their furniture?
A famous matador gored by bull!
