In Praise of British Gas!

I am really impressed with the services of British Gas. Last month the annual service of my home annual boiler was due. I simply the followed below mentioned steps:-

-Log in to book related to annual service.
-Choose a time and date convenient for me.
-Confirmed my appointment details.

Thereafter I received confirmation email concerning appointment.
Their engineer reached exactly at the appointed time and devoted at least 2 hours in the service. Thereafter he attached the slip mentioning the date when the service was done and when the next service was due. Thereafter within one week boiler again start giving problem. Its all burners were not functioning as required. I again called British Gas Customer Service here www.alwaysreview.net/reviews/british-gas-contact-number/ and apprised them the position. They jotted down my complaint and in the evening, the same engineer again visited and checked the boiler. Within 15 minutes he corrected the problem.

See above I've always had excellent service from BG. Today I was meant to be having a Hive fitted. The guy turned up on time having phoned ahead. He checked the gas and electricity meters, fuse box and stop cock. Then he got to the boiler and was straight on the phone to HQ. He was an electrician and not an engineer and therefore couldn't do my particular sort of boiler. I asked why if that was the case they didn't ask for type of boiler before allocating the job? He said he had suggested that but been told it was v rare so not worth it. In his nine months at BG I was the first one he hadn't been able to do! So I said in future why not check the boiler before meters, stop cock & fuse box? No as soon as they enter the premises they have to make all those checks. Anyway he was very polite and apologetic and an engineer is coming next Thursday! ( I was offered an appt tomorrow but declined as having visitors) So all in all I'm still happy with British Gas.

We have British Gas Homecare and feel it's worth every penny. We've had the same engineer servicing our various appliances and doing boiler repairs for several years. Our boiler is reaching old age but has been kept going for about 4 years now by this skilled engineer. The cover is expensive but it's cost effective we've found. J52, pass my thanks on to your DS2

Thank you one and all, on behalf of DS2 who works for British Gas in Quality Control.

I shall tell him of your praise. It wil make his day tomorrow!

X

Me too, chelseababy. Prompt, efficient and cheery. They actually live up to the adverts! As annsixty said, perhaps a bit pricey, but definitely worth it for the peace of mind.

Always had excellent service with Homecare.

My elderly neighbour was told by British Gas he had to have a new boiler as no part available. Another plumber fixed it with a part that cost £1.50.

That is amazing service! Well done British Gas . (I hope their PR department trawl the web for forums that mention them).

We had them out one New Years Day. They gave priority because we had someone staying who had a stoma and could,not manage without a washbasin in the bathroom.

They also came on the day when the heating broke down and I was recovering from a heart attack.

Well worth the expense

With their Home cover they have been out to us on Christmas day. The cover is expensive but worth it.

Wonderful! I shall bear that in mind if I ever have to claim - must admit the young woman who came to service my boiler was very efficient and helpful.

Ana, they just asked if I had any health issues which may class me as vulnerable, so I said no, but was a pensioner. This was after the boiler was condemned. Within 20 minutes an advisor was on the phone organising a replacement avoiding the usual prior home visit. I even get to keep the two new fan heaters they provided. They offered three!

I have their Homecare cover too, although touch wood have never had cause to use it!

I don't think they've ever asked how old I was though - do you have to volunteer the information?

shysal a good job I am sitting down because that sort of service is unheard of. I would have expected a scratching of the head and "we cannot possibly consider this job before the 5th of January".

They get kicked in the teeth often enough- that service is superb.

I agree, it does pay now and again to be "elderly".