We were instructed by nPower at the end of last year that an engineer was coming to fit a smart meter. I kept the relevant day free, engineer arrived, a charming man. When he came into the kitchen with the big black ugly contraption with a huge lead which is plugged in I was alarmed. It's not at all contemporary, I could see the lead would get in the way and wasn't at all impressed. I was told we didn't need to use it so that was it, it's bunged in a cupboard somewhere. Like an earlier poster mentioned, we know which appliances eat energy and we choose to use them. If I'd let my husband have his way he'd spend many a happy evening analysing the smart meter statistics and then instruct us accordingly. Oh no! I felt for the engineer when he then began his energy saving advice talk. In my own home! Without me requesting it! Oh now, enough was enough. He went off on his way to the next unsuspecting customer. All well and good, however the persistent emails keep on coming from nPower demanding we send in a meter reading despite the engineer assuring us the the meters send the readings automatically. The world's gone mad ........