Online grocery shopping

I've been having online grocery deliveries for several years now and could not survive without one. Especially helpful at Christmas time when you don't want to be battling through supermarket crowds.
I use Sainsburys and Ocado mostly but Morrisons do handy time saving large trays of festive veg etc at Christmas which are really excellent, ditto their fish counter. I alternate mostly between Sainsburys and Ocado though - order lots of Waitrose produce through the latter. Noticed that Ocado can be slightly more expensive but the range of produce is staggering! Love their French range for instance. And they give reasonable use by dates. Sainsburys less so.Also great for free- range meat. Always phone customer lines if I'm unhappy for any reason and they all usually give you vouchers in recompense.
Recently have been having some Iceland produce delivered and they have been a revelation - particularly their 'Luxury' range of fish and meat. Fresh veg is poor though - not much to choose from, but they have great offers on household and everyday items.
I'd suggest you do a few shops at all of these and find out which is favourite.Or like me, you could use all of them for different reasons at different times- you can always freeze things that are on offer after all.
So dive in! You'll wonder why you didn't do it sooner.

I've been having Tesco food delivery for a good few years now. Started when DH had cancer (survived) and we kept it up ever since. Supermarket is ten minutes by car up the road but its all that walking round the aisles, trying to find things when they have a big move round etc. Prefer to sit and relax and wait for the delivery. Driver/delivery person is usually very nice and brings the crates to where I want them, sometimes even helping unpack if they have time

I rarely grocery shop as I love online grocery shopping. I think all your questions have been answered and I hope you try and like the service. I also book for holiday groceries which means no searching for nearest supermarket and have had very little problems in the way of substitutions. Tesco were the worst and Sainsbury's the best for me. I do like Morrisons and their meat is very good.

You'll never look back, ann, once you start grocery shopping online. The first couple of orders may seem a bit laborious, but once you're used to the site and get most of your favourites sorted out, it'll be easy peasy. So much easier than braving the stores. I've tried all the supermarkets that deliver here (Waitrose don't), and Asda was rubbish - they rang me 8 times asking for directions and turned up over 4 hours late, thinking it was hilarious. Tesco's my favourite - their customer service is spot on and they are very generous with substitutions (for example, they didn't have the Tesco 500ml olive oil I ordered last week and sent two branded ones instead). And I never seem to run out of money off vouchers. I wouldn't personally buy a delivery pass. I tried one for 6 months and felt I needed to get my money's worth, so couldn't take advantage of other supermarket offers that cropped up.

Sorry,
Not as wide as at the larger supermarkets

If you shop in Iceland and go into the shop to choose your own items you only have to spend £20 to have free delivery. I think if you order online you have to spend £35. Only drawback is the range of goods available is not asked wide as

As a person who absolutely loathes going out shopping for anything, I hate being in crowds and people invading my personal space - I get very anxious and prone to panic attacks. Online shopping is wonderful. We use Ocado, there is usually a discount when you use them first time, delivery spots are hourly, drivers are courteous and helpful, I can't recommend them enough x

ps I don't work for Waitrose - I'm NHS :-)

I started off using Ocado - and found that I was buying a lot of Waitrose products (their 3 for £10 meat offers are amazingly varied and excellent value) - the Ocado Depot is not far away from us so their route often starts with our address being in the first 2 or 3 deliveries, so pretty accurate on timing. I have also tried Waitrose, because Ocado sell a lot of their products and the delivery is always free from Waitrose! (£40 minimum spend). If you do decide to use Waitrose apply for a 'My Waitrose' card - I frequently get vouchers/codes for £20 off a £100 shop - and then £12 off £80 shop - please register!! I have used Tesco, they do lots of substitutions and I can't do an online shop with Sainsburys. I've tried and It just hasn't worked out for me - the thing is that you get it all dropped and as you go through it the veg and meat are all short dates, and things like cauliflowers are minute - you would never pick it up yourself in store!!! It's our job to make the online shopping experience work for us - if something is wrong, say so!! Waitrose have got a few things wrong - once something quite important - and I complained by email, and they re-credited me for the product and also sent me £20 in John Lewis vouchers as a goodwill gesture. I now find walking around a supermarket quite difficult as I am always doubling back to collect things that I have missed! Good Luck with your first foray into the online shop world - try to look at the offers etc otherwise you will end up with the same stuff week after week!! If you have a Waitrose, give them a try, they aren't as expensive as you would think!

Used to shop from Asda but lots of substitutions. Now use Ocado ,much better, and I find I am less stressed. I am careful to pick cheaper things as there is a lot of very interesting but pricey stuff.
Have a pass and order just over the £40 each time.
Good luck.

I like Tesco and Ocado. I hate Asda as I have never had a good experience from them and the last order was so wrecked we had to go out shop PING the same day. I quite like Iceland but they can be missing stuff, just not as awful as Asda.

I used Asda for years, but then they failed to deliver my Christmas 2015 order on Dec 21st, and then denying that I`d actually placed an order. They promised faithfully that it would be delivered on Christmas Eve, but it didn`t come, at the very last minute my youngest son and his wife nipped out and got me some fruit and veg, luckily I`d bought the turkey a couple of weeks earlier, but we had to do without all the fancy little extras that year. Since then, I`ve only used Tesco, they`re a tad dearer, but their drivers are always cheerful and friendly, plus helpful.

I cant do online shopping here in Portugal as they only deliver in the cities. But I do online shopping for my disabled son in England. I use Iceland because it is free over £35 and l can pay with PayPal. Only downside is I cant get everything so will have a look at Ocado and Tescos as some of you have recommended them

I use Tesco's regularly. Their charge is going up to £72 per annum but they are going to add same-day delivery for no extra charge for that until January. For that price you get 'free' delivery for goods over £40.

I always ask the drivers to bring the goods into the kitchen and they do so very politely. They will take back any substituted items without demur and the money is refunded. Their customer service line is excellent. I am very pleased with them and can recommend them without hesitation.

I also use Waitrose, Ocado and Sainsbury's but paying a very low charge for a late delivery. They are all very good too.

If the Morrison driver is eg 20 minutes early, he must ring you to ask if it is convenient to come or he is sacked! A few days after each delivery I am sent on line a satisfaction 1 minute survey on the driver and 6 is the max and I never give below 5 because I am well aware that they hire and fire very quickly. I find the drivers very friendly and helpful.

I think that delivering to my house is a breath of fresh air as I live in a cul de sac, simple parking and yards to my front door, not a step in sight.

It is a 1 hour delivery slot and I frequently receive early deliveries. You should check your bill quickly so that if there are any short use by dates you can hand them to the driver and the amount is deducted from your bill immediately.

The one irritating thing for me is the number of bags used and sometimes it may be a tube of toothpaste in one bag! I frequently end up with at least 12 bags but I use them as kitchen bin liners and any extra go back the next delivery and I receive 5p per bag.

When I first order I will order what I fancy but a few days later I will look over the list and prune it. I have no problems spending £40- I buy semi skimmed long life milk , 6 cartons x3 and cat litter, the cost mounts and they are heavy.

A friend of mine ordered what she thought was 1lb of grapes from Sainsburys but one grape arrived!

Last year I ordered from Sainsburys, 11 items were missing. When I rang to inquire, I was told that the picker had a nervous breakdown. I would have thought that somebody else would have taken over or rung me to say sorry we cannot deliver today because. I was sent a £15 voucher but it was one mistake too many.

Ocado are excellent and give better dates than most others. As has already been mentioned , they do price-match and very rarely substitute.
Still like Aldi for a lot of tinned, dried goods, and also dishwasher stuff.

Iceland delivery slots are 2 hours, usually when you choose except on Fridays which is their busiest day.

No loyalty, I use Tesco, Sainsbury's, and Ocado! However for straightforward everyday items I use Iceland. I don't drive so go to the shop, spend £20 minimum and get free delivery.

I have Waitrose deliver my bulky bits. I still like to go to Tesco for a few bits tho.

I've tried them all order of preference = Tesco because I can leave messages for the pickers about the things I want such as a long dates on fresh stuff. closely followed by orcado and waitrose, sainsbury's but not Asda ever. Only had one disastrous Christmas delivery from Tesco and the poor driver was nearly in tears learnt my lesson all my non perishable shopping I get the previous month and only fresh a couple of days before so if something is out of stock I can send Hubby out for it.

I've been using Tesco since they started doing home delivery. Never really had any issues with their food apart from the use by dates sometimes not being long enough. I don't like how Tesco have changed all the prices and the slots and although I don't mind paying for the bags I tend to forget to hand them back to the driver so end up with tons of them under the kitchen sink.

The last few months I have started doing the 'click and collect' which actually works out really well for us. I place an order every 2wks and get a 2hr delivery slot which I like as it means I don't have to sit at home waiting for the door bell to ring. Obviously it still means you need to have access to a car to do that, but it's still a lot easier than trawling around a huge store and it's free too!

I hated online delivery for food shopping until Morrison's came along, who incidently use Ocado for delivery.

I had used Tescos once and that had been enough. The experoence was appalling.

When Morrison's went online as it is also my local store and I got emails from them I decided to give them a try as the details of there services looked far better than those with the other supermarkets.

Morrison's had done alot of research and had looked at solving the issues that were seen as problematical of other supermarkets. I was sold.

Morrison's have separate warehouses so they do NOT pick off the shop floor. When you order on the online store you know if an item is in stock or not so you will get what you order and not stupid replacements.

They also started the cheaper deliveries with the structured delivery pricing so other supermarkets had to follow suit.

I pay £60 for a years delivery pass and as long as I order £40 of shopping each time (Not hard today) I can have my shopping delivered everyday of the week if I was inclined. You can get half yearly shopping passes too. I also get pre order for Christmas in September too which I can get edit the order up until 2 days before delivery to add additional.

My own personal choice is I wouldn't use anyone other than Morrison's. Hope that helps.

I second MawBroon......Ocado every time, and I've tried most of them.
Much the best use by dates, and everything listed in order on you receipt to remind you.
They do luxury items, but also have excellent offers, and do price check with Tesco (I got a voucher last week for 7p!)
Very efficient and helpful deliveries.
Very good website, which works well once you have used it a few times, suggesting an instant shop.
I enjoy reading other customers' reviews
If you want to donate to food banks, they will double your donation.
They have solved carrier bag problem by charging 5p each, and refunding it when you return them for recycling.

Online shopping generally also suits me...I can go and check what I have in the cupboard as I am doing my order, and then like having everything sorted into appropriate bags for freezer, fridge and cupboard.

When I broke the bones in my foot last year & could not drive for 8 weeks I used Sainsbury's delivery service. The delivery men were so friendly & helpful & carried it all through to the kitchen for me. I didn't have any issues with daft substitutions TBH but I must admit I did not enjoy having things delivered. I actually like food shopping & often decide what I am going to buy when see what is on offer that week. Plus sometimes you just fancy making something for dinner for which you do not have ingredients in larder. I am not a fan of Tesco or Morrison's as I find their sell by dates very short & their food not such good quality by & large. I usually do my main shop in Sainsbury's anyway & top up in Waitrose as it is nearest shop to home.
I would not shop online by choice but it was useful while I could not drive to shops so can see the benefits.
My DiL has a big delivery every week to save taking 3 children round the shops but still goes to other shops several times a week to top up when older 2 are at school & I can see it benefits for working mums too but not for me yet.

I alternate at present between Tescos and Morrisons. Each has things I like. Some Morrisons delivery slots are 1p at the moment! I have the tescos 6 monthly delivery deal and that covers tescos direct and clothing too. If there is a problem with either, short dates or wrong item or not good I can reject the item at the door or if i don't see the date until I unpack i email and always get a refund and am told to keep the item. As you order things they keep a list of favourites which you can look at to make it easier and quicker to order next time. And one supermarket will import the list of favourites from the other!