This morning I spent over 15 minutes on 0800111999 reporting an outdoor gas leak. Over the years I've done this twice before with the call taking less tha 5 minutes. Today it was near a crossroads which caused untold trouble in locating exactly where I was smelling gas. The map being used by the person answering the phone didn't seem to help them to pinpoint the location. Both a pub and a library on the map had gone at least 3 years ago.
Later I was told that, after all my efforts, the person checking was not sent to where I was describing but about 20 metres away. All was well because apparently they check 30 metres in all directions.
I almost wished I hadn't bothered to phone.
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it was a blocked drain. Oh dear.