Vacuum cleaner can't cope with fitted deep pile carpet.

No but have you tried taking a hover mower over the carpet then trying again with the Dyson? (Sorry NMcGeek, but that must be a very deep pile!)

My Dyson kinetic has the same problem in my Lounge but my Dyson v10 cordless manages just fine because I can adjust the suction. So I guess you need a second vacuum with either less suction or variable suction.

Alima - might just end up doing that! The pile doesn’t even look that deep, it's not a shag pile carpet. (It does feel luxurious under foot though.) The fitter couldn't suggest anything and nor could Curry's. We can't be the first people ever to install carpet like this. At least I now know one Dyson model that has adjustable vacuum! Thank you FlexibleFriend.

Mine isn't shag pile either just very dense thick pile.

NanaMacGeek I am sure you do not want to be forking out more money for another vacuum cleaner. Before you do, have you considered getting in touch with Dyson?

My GTech struggles with the thick, dense pile carpet in my bedroom, so I use the Dyson there. Well, at least, that's what I was doing until my daughter's vacuum conked out and she asked if she could borrow the Dyson. So for the time being I'm back to the GTech struggle ?.

I can't even remember which model Dyson it is, but it wouldn't help you if I could, NanaMacG, because we got it in a sale as that particular model was being discontinued!

My Miele vacuum cleaner comes into it's own in situations like that because it has a range from just 900 watts to 1800 watts, so it can be set at a really low suction for deep pile carpets, or thin scatter rugs that would be sucked up on a more powerful setting..

I have a Miele too, but I recently bought a Vax upright for the main vacuuming. It has no problem with my shag pile but can't cope so well with hard floors. I recently bought an old-fashioned carpet sweeper...never had one before but it's a pleasure to use and surprisingly effective.

My Shark goes over the thick rug.

I thought I'd let posters know, following Charleygirl5's post, I had an online chat with a member of the Dyson support team. We have an engineer booked to visit us. I don't know what they think he can do but hope he can, at least, make some recommendations.

I have also complained to 'Which' that their vacuum cleaner tests were incomplete and that I could not trust their recommendations!

I thought I'd let posters know (especially Charleygirl5), that Dyson have exchanged my vacuum cleaner for a Dyson Ball Animal 2. It works a treat on my new carpets (and the rest of the flooring too). It cost me nothing. Dyson support told me that the new, deep pile, man-made fibre carpets are a fairly recent fashion and not many vacuums deal with them well.

It's not often I praise customer service but well done Dyson for listening. (I hope this post doesn't get pulled, I have no connection to Dyson.)

Speak to the Dyson about the problem.

?

I've had the same problem with my dyson. I had to give up in the end and I now got the Dyson stick V10 cordless. It has adjustable power which is much better.

I've had the same problem with my dyson. I had to give up in the end and I now got the Dyson stick V10 cordless. It has adjustable power which is much better.

My G-Tech seems to cope with anything!