Octopus energy

I’ve had a smart meter for 4 yrs some suppliers used it some didn’t, if their estimate was wrong I read the meter phoned in my reading and job done. Octopus read remotely no issues so far.

I had a smart meter and it was anything but!my bills were completely wrong so I rang them up and asked them to come and take the “thick” meter away and I would never have another one.....

I wouldn't have a smart meter as you don't then have a free choice of the full range of suppliers.

I change supplier at least annually and find the cheapest deal.

I'm not interested in how good their customer service is (don't use it) just read my meter monthly, work out my bill - and pay it!

I do have a direct debit, but only £5 monthly, as it ensures a better deal.

PollyDolly

I suggest you exercise caution; my late father-in-law was allowed to get into debt to the tune of £800 with Octopus energy! They made no attempt to suggest adjustment to his direct debit; I acknowledge that he would still have had to pay for his energy usage but his payments should surely have been adjusted??? Sadly, he died before he could clear the balance.

My experience is exactly the opposite, if they think you’re paying too much or too little they say so and changing is just 3 clicks away.
The account is geared to online billing and if you didn’t take notice it could mount up and if you were registered vulnerable they couldn’t cut you off.

We have a smart meter with British Gas. I wonder if it is transferable to a different supplier?

Just gone over to them on recommendation from our son . No problems so far.

We're with Octopus. Never had a problem. Customer service is very good. Just had our smart meters installed so we don't even have to give meter readings any more.

We’ve been with Octopus for 2 years & think they are good. No problems at all.
We don’t have to read the meter.

Please carry on sharing reports of Octopus if you have any more views

Thanks very much folks. What a wonderful resource GN is!!

I suggest you exercise caution; my late father-in-law was allowed to get into debt to the tune of £800 with Octopus energy! They made no attempt to suggest adjustment to his direct debit; I acknowledge that he would still have had to pay for his energy usage but his payments should surely have been adjusted??? Sadly, he died before he could clear the balance.

I have been with them for around 3 years now. I have a 3 bedroom house and my gas and electricity bill is around £60 a month. I think I may have to pay a tad more because for obvious reasons I have not been out so much so the heating has been on for longer.

I also have a Smart meter fitted because I am partially sighted and I could not read an ordinary meter. There were a few problems but these were easily ironed out. None of the nonsense of waiting for an email reply in 10 days- the last time it was within 10 minutes.

I was with EDF before and each month they wanted me to change the amount I paid instead of settling 3 monthly or whatever.

I am definitely a fan of Octopus.

Yes Octopus are fabulous, got into debt with British Gas during winter last year as they didn't ask for meter readings, Octopus email you every month asking you for your meter readings then next day you get a statement telling you how much your in credit or not, and if your paying enough, they are just great

I’ve been with them 3 mths and all is well so far.

Yes I was with them and then a company offered to get me money off my bills switched me to another company, they are alright but when this contract ends I shall go back with octopus energy as I found them excellent. You definitely need to get away from British Gas!!! ?

Yes, I have used Octopus. No problems with them at all.