Having a cleaner. Or not.

Agree with the other posters - the cleaners I've come across take a pride in their work, as you have taken a pride in your well-kept home, and they will do a good job. If she needs longer to do it all, sitting with a coffee is a good chance for her to say so. Sounds like you have different standards - get someone else.

It often takes a while to find the right person, I would say it's not working out and look around for someone else, recommendations by people you know or Facebook. Be really clear about the times that work for you and have a discussion about what jobs you want done in the time. However you need to come to an agreement with the person you employ before you start as you may be expecting too much in the time and that needs to be thrashed out.

If you need/want it, your should still have a cleaner - just not that cleaner. Say it simply isn’t working for you. It’s hard, though!

Boundaries, she has not got any, hence sitting for an age with coffee, not completing her work properly, and always late. If she needs the money she should fulfill her remit. I would tell her you don’t need her, surely you can’t be happy to pay someone for doing virtually nothing. Bit harsh I know, but she’s just taking the mickey.