I had a new sofa and armchair delivered on the 28th May. Bearing in mind there is only me in the house full time i noticed after a couple of days that the seats are very wrinkled when i get up after sitting in them for the evening and the back of the armchair is kind of dimpled looking. I contacted the shop at the end of june and said i wasnt happy with purchase and that i wanted them to take away and refund me my money. They then sent out an inspector who came beginning of Sept. he said to me i had been mis sold as i should have been told that this would happen and that i had to smooth the cushion after every sitting, and punch the back to incorporate air to get rid of the dimples. I said if i had been told this i would not have purchased as having arthritis in both hands it would be difficult for me to do this. He said i had a good case for a full refund. he sent off his report and i got an email back saying as far as they are concerned there is no defect to the furniture. I have emailed them back desputing what they are saying in relation to the report. What do i do now if they still refuse to give me a refund. The furniture is not a cheap item it cost me nearly 1,500 all but a few pounds. It is a branded suite, Lazee Boy and supposed to have been made in Great britian.
