Shandy, Yes I do use Railway Assistance. They help me and my suitcase on and off trains. Steps up on these are very steep, can get myself on and off, but, not also a suitcase.
Have found these people so very helpful and lovely.
When I was coming home from Warrington, there was only a ten minutes for the exchange at Crewe (quite a large station), train arrived three minutes late. When the porter came to assist I said to him that I assume we would not make it in time to catch the next train (I can only walk very slowly).
"Don't worry luv", was his reply - "of course you will". As we got into the lift, another elderly lady joined us, heard our conversation and said she was also trying to get that connected train. Porter immediately took over her small wheeled suitcase, and pulling both of these behind him and the two of us following him - took us to the train, put both suitcases on and helped us both up.
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