Soft cushions on sofa seats

If you can contact them on X or Facebook they are open to public view, this usually garners a better response.

Susytish
Sad to say but when push comes to shove it’s a case of he said, we said
To save yourselves anymore anguish mark it up to experience and buy new firmer fillers.

All we are asking for are firmer cushion pads. You would think the company (large, well known) would want to give good customer service.

I think display sofas have firmer cushions because so many people sit on them. I bought an ex display sofa because it was such good value but have never found it comfortable because it is so firm and I prefer something softer. I do think the shop should have advised about different firmnesses though. Have you thought about contacting a newspaper with your grievance? I've done that in the past with good results. Companies hate bad publicity.

susytish

We bought a 2 sofas and the seat cushions are very soft. We sat on the display sofa in the shop, loved it, so we are really disappointed. Seemed firm enough.
My husband spoke to the shop and they said that’s how it is. I went on X (Twitter) and was told there are firmer cushions. Evidently we should not have been told this.
We are at an impasse with the company.
Do we have any right to ask for firmer cushions.
We both have health problems and find this stressful.

Oh dear, I can sympathise.

We ordered a new bed, requesting medium to firm. It seemed very soft and we realised too late that the mattress was soft but the shop had closed down by then!

Check your order form and keep on at them. Misselling.