Argos

If you don't defrost it, it will leak everywhere! Why should they carry away your mess?

I would have automatically assumed it would need to have been defrosted.

Sorry but I would assume the old freezer would need to be defrosted and wiped clean for collection. I really think it's a matter of common sense that thhey really don't want to be transporting a defrosting freezer with the attendant watery mess.

It does actually mention it on their website Sallywally1. I bought a fridge freezer from them a few months ago. My son in law lifted the old one outside onto the garden path 2 days before delivery. It defrosted there and I mopped it out ready for uplift.

Otherwise there would be a mess in their van which is also carrying new ones . The boxes would arrive soggy.

I recently bought a fridge-freezer from AO. Before they delivered it a very polite person rang to make sure that I knew when it was being delivered and to empty and defrost the old one and to unplug it ready to be removed. I would have done all that anyway but I didn't mind being talked through what to do as it showed that they cared about making the delivery as stress free as possible.

I stand corrected! Now I have calmed down, after staying in all day, I see your point!

Sallywally1

I stand corrected! Now I have calmed down, after staying in all day, I see your point!

How gracious, I hope I can be as honest when I get it wrong.

I think you need to be careful when buying large items and having old ones collected. They sometimes won't go upstairs, or with beds each part is a separate item to be paid for. I was shocked at the level of detail regarding collection of an old bed. Just check their terms and charges carefully when having anything collected.