Fridge freezer worries

We always use ao.com, the delivery people are very pleasant, you can pay extra to have things taken away and installed. o found this regarding upstairs delivery
AI Overview
Yes, AO.com can deliver items upstairs, but it is subject to a driver risk assessment to ensure safety and prevent property damage. While they often carry items to upper floors (especially if a lift is available), drivers have the final say on whether it is safe to do so.
AO.com
AO.com
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Key Considerations for Upstairs Delivery:
Specify when ordering: AO.com asks for the number of steps and lift availability, so it is crucial to provide this information during checkout.
Driver Risk Assessment: If the stairs are too narrow or deemed a health and safety risk, drivers may refuse to take items higher than the first floor.
Alternative Support: For upper-floor deliveries without a lift, some customers have successfully requested assistance from TaskRabbit for help on the day, or by using a local man-and-van service.
AO.com
AO.com
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If you are concerned, it is recommended to get confirmation from AO.com when they call to arrange the delivery date.

cc I will. Thank you. I have ordered from John Lewis before but access wasn't an issue like now.
I am amazed how many firms offer ground floor delivery only.

I will do. There is a local firm that my friend used and there are 4 steps up to her bungalow.
I'm fretting about a repeat of the chair debacle. My nerves couldn't stand it. Thank you

I always buy from John Lewis for just this reason, many other firms only do a ground floor delivery. If you speak to them they can organise a two man crew on the van if necessary.

Before ordering online it may be a good idea to speak to John Lewis first to be clear about what is needed. Do you perhaps have a local company to buy from that could come and assess the layout of your home before you make a purchase?