Fridge freezer worries

Instead of John Lewis online do you have a JL store near you? If so you can ring them and ask if they have the fridge freezer in stock and will they deliver upstairs for you? I always order from their nearest store rather than online. I also pay to have the old one taken away while they are there.

I have found Marks Electrical to be very good with competitive prices and good delivery. They do have a telephone number with a real person to ask. Again a delivery fee and you pay to take old item away.

Makes you wonder hw people manage in upside down houses.

Welbeck, are Marks Electrical in Leicester a nationwide company ? If not then it won’t be helpful for most of the readers on this site although most areas will have a very good company local people can rely on.

Had a few things delivered and installed in the kitchen if my first floor flat. Washing Machine, Gas Cooker and Fridge Freezer over to he past few years by Currys

Up a fight of 15 stair steps.

I have found Currys goods to well priced. They offer a reliable and efficient service with reasonable delivery charges. They will also take your old item way for a small charge.

I am in my seventies, live by myself and have arthritis, joint problems and limited mobility and that is why Currys will deliver to my first floor flat

So if you do buy anything from them. Let them know. Always give the delivery men a small tip.

Haven't bothered with John Lewis for years. Big problems with the quality and delivery of a Cooker.

Like Marks and Spencer..They are not what they used to be.

AO.com

QuaintIrene

Hello everyone.
My fridge freezer has broken down. It's ancient and honestly doesn't owe me a penny.
The thing is that my house is a converted cottage. The living room and Kitchenette are upstairs. I need to order online because of back pain and mobility problems.
Does anyone know if firms like John Lewis will take it upstairs for me ? They do take away the old freezer and packaging. But it's the stairs that are causing me worry.
I ordered a chair last year from a firm and they wouldn't carry it upstairs despite being aware of the house set up. Took me months to get a refund.
I know I sound pathetic but if things can go wrong they tend to do so for me.
I am completely on my own so no help with lifting etc.
Thank you if anyone can help.

Hi,We are in a first floor flat .John Lewis brought my fridge freezer upstairs,removed the packaging and put it in place.As long as you tell them beforehand that it's a flight of stairs,they can be prepared.

AO is fabulous.

Had lots of items from AO and they are very accommodating.

Really good idea loopyloo, that's what makes this site so good at times. I would not have thought of that.

oh! I completely know your dilemma, mine was a 3 storey town house and I always discussed deliveries at point of sale, there was very often a groan at delivery.
I thought I had solved the problem when I moved but no! Access in from my front/side door has caused problems re my bed and sofa. I have a passageway down to french doors in the garden BUT the passageway is sooo narrow that has caused problems too!
I don't have any answers except if you can use a local supplier who will be more helpful and be emphatic x
I want to change my bed and I can feel the tension rising already.
Good luck x

I live in an upstairs flat with no lift. When I needed a new washing machine, I found that most of the big names will only deliver to the front door. I bought a new machine and a new fridge freezer from a local man who didn't object at all to carrying things upstairs. I gave him a large tip!!

ao took white goods upstairs to my daughter's first floor flat. They also took an chest freezer from the front of our house down the back lane into our shed. They can usually deliver the next day, too.

AO.com are very good! I live in a 2nd floor flat and they’ve delivered, dishwashers, washing machine, fridge & freezers delivered without any issues.

QuaintIrene

Thank you for all your kind responses.
I hadn't thought about a separate fridge and freezer. I'll consider that seriously.
A bungalow would be great. My house is in poor repair due to My financial circumstances but I do aim to enquire about social housing for health/mobility concerns.
I do feel A bit better now.

I hope you will let us know if you can get a local authority bungalow or ground floor flat.

QuaintIrene

cc I will. Thank you. I have ordered from John Lewis before but access wasn't an issue like now.
I am amazed how many firms offer ground floor delivery only.

I had a tumble dryer delivered earlier in the year, we live in a maisonette so our entry door is up on the first floor with a few outside steps. Once inside the dryer had to be lifted up onto a strong shelf above the washing machine.
I did explain all this to John Lewis but they still sent just one man who could not manage to lift it, but they send a two man crew the next day who did everything perfectly.
As regards the fridge, we now have a tall fridge next to a tall freezer. It did mean that we had slightly less kitchen furniture but we find the extra cooling space more useful for us.

Lots of companies such as AO, Currys, etc will take to where you want it unpack take old one and packing away but its usually an add on

Yes, I like loopyloo's idea, too.

I had a stair lift fitted many years ago and it has been an absolute boon. I am lucky, I have a straight staircase so it cost me under £1400. The last one was a freebie as the company didn't bother to ask for any money!!!

Most bungalows have large gardens which would be beyond me.

ClicketyClick

I think loopyloo's idea is very sensible. By the way, QuaintIrene. I love your username.

Another Mapp and Lucia fan?

Thank you for all your kind responses.
I hadn't thought about a separate fridge and freezer. I'll consider that seriously.
A bungalow would be great. My house is in poor repair due to My financial circumstances but I do aim to enquire about social housing for health/mobility concerns.
I do feel A bit better now.

QuaintIrene if you mock up an order on line on John Lewis you will see a drop down box to select stairs access, and add other notes to the driver.

I think loopyloo's idea is very sensible. By the way, QuaintIrene. I love your username.

With back pain and mobility issues, have you considered moving to a bungalow? Not that this fixes your fridge problem but I have stairs in my home and have been looking at bungalows for my future because the stairs are not safe for me, anymore.

Marks Electrical from Leicester are very good.
Neighbour had several items from them.
Ring them first and explain the exact layout.
You may have to pay extra.
But they are reliable.
All the best.

What about getting a separate freezer and small larder fridge on top. Access would be easier and if one breaks down the other is still working.

Thank you Jane 43. I have looked at ao and there is an actual helpline to contact. I'm going to open my ( tepid) prossecco and look at what there is.