Fridge freezer worries

QuaintIrene if you mock up an order on line on John Lewis you will see a drop down box to select stairs access, and add other notes to the driver.

I think loopyloo's idea is very sensible. By the way, QuaintIrene. I love your username.

With back pain and mobility issues, have you considered moving to a bungalow? Not that this fixes your fridge problem but I have stairs in my home and have been looking at bungalows for my future because the stairs are not safe for me, anymore.

Marks Electrical from Leicester are very good.
Neighbour had several items from them.
Ring them first and explain the exact layout.
You may have to pay extra.
But they are reliable.
All the best.

What about getting a separate freezer and small larder fridge on top. Access would be easier and if one breaks down the other is still working.

Thank you Jane 43. I have looked at ao and there is an actual helpline to contact. I'm going to open my ( tepid) prossecco and look at what there is.

We always use ao.com, the delivery people are very pleasant, you can pay extra to have things taken away and installed. o found this regarding upstairs delivery
AI Overview
Yes, AO.com can deliver items upstairs, but it is subject to a driver risk assessment to ensure safety and prevent property damage. While they often carry items to upper floors (especially if a lift is available), drivers have the final say on whether it is safe to do so.
AO.com
AO.com
+4
Key Considerations for Upstairs Delivery:
Specify when ordering: AO.com asks for the number of steps and lift availability, so it is crucial to provide this information during checkout.
Driver Risk Assessment: If the stairs are too narrow or deemed a health and safety risk, drivers may refuse to take items higher than the first floor.
Alternative Support: For upper-floor deliveries without a lift, some customers have successfully requested assistance from TaskRabbit for help on the day, or by using a local man-and-van service.
AO.com
AO.com
+4
If you are concerned, it is recommended to get confirmation from AO.com when they call to arrange the delivery date.

cc I will. Thank you. I have ordered from John Lewis before but access wasn't an issue like now.
I am amazed how many firms offer ground floor delivery only.

I will do. There is a local firm that my friend used and there are 4 steps up to her bungalow.
I'm fretting about a repeat of the chair debacle. My nerves couldn't stand it. Thank you

I always buy from John Lewis for just this reason, many other firms only do a ground floor delivery. If you speak to them they can organise a two man crew on the van if necessary.

Before ordering online it may be a good idea to speak to John Lewis first to be clear about what is needed. Do you perhaps have a local company to buy from that could come and assess the layout of your home before you make a purchase?