Nectar Card Fraud

similar experience with the Costa card as my points were taken in two goes. I had been saving them up to spend when my family came to visit .. thankfully when I contacted them I was able to prove my point and they refunded them without any fuss.

I read about this type of fraud recently and as you say Desdemona it seems on the increase. It must be very frustrating for you to save them all year then have this happen. I wonder how it happens as I have never used Nectar points any other way than swiping the card in store and paying for groceries this way. Surely they must have to use a password? I hope you get refunded.

I had this happen a few years ago, same store Argos and around £45 taken, Nectar said they would investigate, I did get my money back plus they gave me extra Nectar points. I now use my points when they get to around £5-£8 not risking it.

We have about £70 on ours but each time we try to use them when buying shopping it’s refused. We were told to ring and told it was sorted out but that has not been the case. Thanks fir the heads up.

I had the same happen with my Tesco Clubcard points once .. £70 worth. They replaced them

My friend dropped her nectar card in Sainsbury's (it had a lot of points on it, saved for Christmas) but fortunately, someone handed in to the customer service desk. However, they spent all the points before handing it in. How low is it possible to stoop?

SpringyChicken - didn’t the shop have CCTV to identify the fraudsters?

She didn't realise her points had gone when she got her card back, Ohmother, and then didn't think to ask about CCTV. But unlikely the CCTV would film someone finding her card. It's also occurred to me that the culprit could have dropped the card again so as another shopper handed it in.

Nanabilly I don't understand how you could have the same happen with Tesco Clubcard points, as they are posted to you periodically in the form of money off vouchers. Sorry, genuine puzzlement - am I being a bit naive about this?

No you're not being naive. Tesco points are sent as vouchers. I received some last week.

A consumer programme a while back talked about consumers who discovered their points missing on their Nectar card. I usually save up to £20 on it, then just use it for shopping. The one thing that seemed to be common was the people all seemed to have a large number of points on the card when they suddenly went missing.