Backing out of buying a carpet

Did you sign any sort of agreement? If so, that should contain the T's & C's.

Generally speaking, deposits are non refundable. I think another factor might be how close to the proposed fitting date you decided to cancel.

BTW, £1,600 to just carpet a hall seems a lot! Very large hall, or very expensive carpet?

(Could just be me being out of touch on costs)

Thanks for quick reply. No I didn’t sign anything. I ordered the carpet beginning of January with an open date for fitting as we hadn’t decorated so I said I would ring when ready. He then asked for the £300 deposit. I have no paperwork from the shop

The hall is a square type. The carpet was 40 square metres and cost about £35 a square metre.

I wouldn't have thought you would have to pay for it all, but they may keep the deposit.

A large piece of carpet like that could be sold to someone else, but possibly at a discount.

If they haven't actually ordered it and got it in or cut it off the roll then there should be no charge at all.

phoenix my thoughts also.

Do you live in a mansion?

Castle?

Well, I think you have to buy in widths of 4m and if your hall is long or wide or oddly shaped then a piece 10m x 4m would be 40 square metres.

Perhaps it's hall, stairs and landing? I decided not to change mine after I had an estimate.

Welcome pat, if you are new.

Are you downsizing patmdoyle?
Perhaps the carpet will fit the ground floor of a smaller property?
You wouldn't lose your deposit then.

You have no legal need to purchase the carpet, and if it hasn’t been cut yet I can’t see why they should keep the deposit.Ring them and explain that due to circumstances you have to sell your house, and see what they say.

If you were asked to pay a deposit, surely you received a receipt for it? Were there no terms and conditions on that?

Thanks for all the replies. I don’t live in anything like a castle just a 4 bedroom house which has a large funny shaped hall. The carpet I ordered wouldn’t fit where we are going as it is all wood floors. The carpet shop ordered it in from Brintons so that’s why I feel we may have to foot the bill.

Just a normal 4 bed house

You have no paperwork at all???

If you have it fitted is there any possibility you could incorporate the cost into the sale price of the house ?

Loopyloo I have no paperwork as I was given the quote after the manager visited my home and rang me. It was then he asked for a deposit which I paid on my credit card over the phone.

Nico97 my hall has a wooden floor which apparently is something the estate agent said would help sell the house. I was buying carpet because I was fed up cleaning it. So nothing to be gained by adding the cost of it to the sale price.

Only my credit card bill

You should have insisted on paperwork, as you probably know..or at least some proof that the payment you made was a deposit (and refundable).

Get some consumer advice asap.

Citizens Advice I think have a dedicated consumer helpline.

Sorry that post made no sense.

Just get proper advice - personally I think you're on dodgy ground as shop will probably take your decision to order in good faith and may already have cut carpet (even if they haven't , they've got grounds for saying so...).

Good luck!