I received a letter from HMRC yesterday, which said, "Our records show that you need to send us a Self Assessment ...."
I checked with the Government website where it's possible to identify whether you need to fill in a return or not. After completing the questionnaire the online service said I did not need to send in a return.
I decided to check by telephoning.
When the voice service responded it stated if I had a technical problem with access to the online service, I should check the links at the HMRC/Gov web pages.
So if I have a problem with accessing the online service, I should check online!!
Clearly the IVR script was written either by a gerbil, or a Trump type character.
Having run a small business successfully for over 10 years, and completed online tax returns for almost all of that time, I think recent UK Gov changes in online tax advice/guidance/submission options are patently failing.
Anyone else 'enjoyed' the benefit of online Government services? Customs maybe?
To think that London, or anywhere else for that matter, does not belong to any one demographic
