I received a letter from HMRC yesterday, which said, "Our records show that you need to send us a Self Assessment ...."
I checked with the Government website where it's possible to identify whether you need to fill in a return or not. After completing the questionnaire the online service said I did not need to send in a return.
I decided to check by telephoning.
When the voice service responded it stated if I had a technical problem with access to the online service, I should check the links at the HMRC/Gov web pages.
So if I have a problem with accessing the online service, I should check online!!
Clearly the IVR script was written either by a gerbil, or a Trump type character.
Having run a small business successfully for over 10 years, and completed online tax returns for almost all of that time, I think recent UK Gov changes in online tax advice/guidance/submission options are patently failing.
Anyone else 'enjoyed' the benefit of online Government services? Customs maybe?
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What do you think about my situation?
Why does the usa not need a department for education at central government level?
